Technical Specialist

2 months ago

Pinetown, South Africa Multi-Color Corporation Full time

**Build your Career with an Industry Leader**

**Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally. We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors. Given the fact our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods, and automotive products, it is likely that you will put your hands on our labels on a daily basis. It is our labels that identify, promote, and help sell our customer’s products With 109 manufacturing sites, and 12,000+ employees, we are the Global #1 for prime labels**

**Purpose of the role**

Coordinate internal and external technical projects while serving as the critical link between MCC Sales and customers in technical/manufacturing effort. Interface with internal and external industry bodies in exploring label technologies, clarifying specifications, resolving challenges, delivering innovative label solutions while ensuring MCC continues to be the preferred choice for customer-specific projects. Manage the full lifecycle of assigned projects from customer need, trial plan, testing phase through to product launch. Serves as the technical resource lead for end-to-end product performance.

**Key Performance Areas**:

- Conduct onsite technical service visit and provide support to achieve optimal product performance
- Initiate and coordinate projects with material suppliers to achieve development of innovative and sustainable label solutions.
- To provide label/bottle drawings of new label design when required
- Properly utilize the documentation and administrative tools in place to record customer history
- Submit updates along with qualification status in customer locations monthly
- Submit a written report following each customer visit
- Establish trial and evaluation protocols in collaboration Quality and Operations and follow through the entire manufacturing process
- Foster relationships with key labeller OEMs to keep abreast of new technologies
- Identify market need for specific sustainable solutions and drive qualification process
- Troubleshoot internal and external product and process related problems to identify root cause and implement preventative measures, communicate companywide on the status of internal and external developments
- Troubleshoot non-performing material to identify root cause implementation of corrective actions

**Minimum Educational/Experience Requirements**
- Must have working experience across a wide range of segments across the FMCG sector.
- Qualification in Packaging/Printing or Engineering related studies.
- 4 - 8 years’ experience in a Technical Support role within Labels/Flexible Printing industry.
- Industry background and/or strong understanding of packaging substrates and printing methods
- In-depth technical knowledge of the machinery and technology in a printing environment.
- Assertive communicator with keen sense of follow-up/follow through.
- Proven ability to lead/coordinate multiple projects across teams and manage competing priorities.
- Minimum 3 years’ experience analysing technical manufacturing issues and implementing solutions.
- Knowledge of process control analysis and reporting
- Strong proficiency with MS Office Suite to include intermediate ability with Excel and PowerPoint
- Strong written and verbal communication skills. Ability to relay technical information to non-technical industry colleagues both internal and external to the organization.
- Vigilant in the protection of MCC intellectual property.
- Ability to travel domestic and international when required.

**Why Multi Color?**:

- You will work in our modern manufacturing facilities, at the cutting-edge of production-environment innovation; we challenge the status quo and are transforming operations every day.
- You will gain experience in a fast-paced environment, with an ambitious team; we look forwards and continuously improve to be the best we can; we have a strong drive for results.
- You will be part of a team that shares our values of integrity; passion, perseverance, creativity and achievement; we value, respect and champion diversity.
- You will be joining a global and diverse organization that collaborates effectively to find optimal solutions; we focus on our customers and work with them on every step of their journey with us.
- You will be part of a team that strives for global sustainability, playing our part in making the world a better place for future generations.

***:
**Diversity & Inclusion**:
***:
**At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued and empowered. We are committed to providing an environment in which everyone is included, treated fairly and with respect. We consider our peopl

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