Floor Manager
6 months ago
Responsibilities:
- Oversee daily operations on the restaurant floor, ensuring smooth and efficient service.
- Train, motivate, and manage front-of-house staff, including servers, hosts, and bussers.
- Monitor and maintain high standards of service quality and guest satisfaction.
- Handle guest inquiries, complaints, and special requests in a professional and courteous manner.
- Collaborate with the kitchen team to ensure timely food delivery and consistent quality.
- Manage inventory, control costs, and optimize resource allocation.
- Create and maintain employee schedules to meet operational needs.
- Uphold health and safety regulations and ensure a clean and safe dining environment.
- Assist in the development and implementation of restaurant policies and procedures.
- Strive for continuous improvement in service standards and guest experiences.
Qualifications:
- Previous experience in a restaurant management role, with a proven track record of success.
- Strong leadership and communication skills.
- Excellent problem-solving abilities and a customer-focused mindset.
- Knowledge of restaurant software systems (POS, reservation platforms, etc.).
- Ability to work flexible hours, including evenings and weekends.
- Drivers license and own reliable transport.
**Salary**: R10,000.00 - R12,000.00 per month
Ability to commute/relocate:
- Paarl, Western Cape: Reliably commute or planning to relocate before starting work (required)
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