Tourism and Hospitality Coordinator

5 days ago


Paarl, Western Cape, South Africa KWV Full time

Role Overview

The Tasting & Experience Coordinator is a critical position within our organization, responsible for driving revenue growth through exceptional customer experiences.

Key Performance Indicators:

  • Increase foot traffic to KWV Emporium and House of Fire.
  • Grow sales through targeted marketing initiatives.
  • Maintain high levels of customer satisfaction through effective relationship-building.

Responsibilities:

This role involves:

  • Promoting the company's offerings – tours, tastings.
  • Coordinating tour bookings and events.
  • Presenting tours and tastings to clients.
  • Assisting on sales floor/reception when needed.
  • Maintaining and building Tour Operator Database and distributing information to such database.

Requirements:

To excel in this role, you will need:

  • A diploma in Hospitality, Tourism Management or related field.
  • Minimum 2-3 years of experience in customer-facing roles, preferably in the wine tourism and hospitality.
  • Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.

About Us

KWV is committed to delivering exceptional experiences for our customers. We believe that our people are our greatest asset, and we are dedicated to attracting, retaining, and developing talented individuals who share our vision.



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