Hospitality and Wine Industry Specialist

6 days ago


Paarl, Western Cape, South Africa KWV Full time
About the Role

We are seeking a highly motivated and experienced individual to join our team as a Sales and Tourism Liaison. This role will involve building and maintaining strong relationships with clients, tour operators, and other key stakeholders to enhance the overall customer experience.

Key Responsibilities:

  • Responsible for building and maintaining strong relationships with clients, tour operators, and other key stakeholders to enhance the overall customer experience.
  • Promote the company's offerings – tours, tastings, while actively driving sales and increasing foot traffic to the business.
  • Ensure exceptional customer service by handling inquiries, resolving issues, and coordinating tour bookings and events.
  • Present tours and tastings.
  • Assist on sales floor/reception when needed.

Requirements

  • Grade 12
  • Diploma in Hospitality, Tourism Management or related field.
  • Minimum 2-3 years of experience in customer-facing role, preferably in the wine tourism and hospitality.
  • Experience in sales and customer service.
  • Proficiency in English, additional languages would be an advantage, especially for interacting with international guests.


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