Customer Relationship Specialist

7 days ago


Paarl, Western Cape, South Africa KWV Full time

Key Objectives

The Tasting & Experience Coordinator will be responsible for achieving the following key objectives:

  • Increasing visits from international tour groups.
  • Growing sales through targeted marketing initiatives.
  • Maintaining high levels of customer satisfaction through effective relationship-building.

Responsibilities:

This role involves:

  • Promoting the company's offerings – tours, tastings.
  • Coordinating tour bookings and events.
  • Presenting tours and tastings to clients.
  • Assisting on sales floor/reception when needed.
  • Maintaining and building Tour Operator Database and distributing information to such database.

Requirements:

To excel in this role, you will need:

  • A diploma in Hospitality, Tourism Management or related field.
  • Minimum 2-3 years of experience in customer-facing roles, preferably in the wine tourism and hospitality.
  • Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with clients and stakeholders.


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