Rsa - After Hours Travel Consultant with Amadeus

3 days ago


Cape Town, South Africa Flight Centre Travel Group Full time

**Job no**: 516621

**Brand**: Flight Centre Travel Group

**Work type**: Full time

**Location**: Cape Town Northern suburbs

**Categories**: Leisure Travel & Retail

**General Information**

**Job title**:
**Travel Consultant - After Hours**

**Purpose**:
The Flight Centre Brand (FCB) Travel Consultant is responsible for growing sales and conversion, month on month, by delivering a world class customer experience, best priced travel deals, the widest choice of product and expert knowledge to our customers to grow Flight Centre’s market share and win customers.

**Primary duties and responsibilities (KRAs)**
- Sales Ability:

- Follow the OBW sales process
- Build and manage client base via different enquiry channels and data-mining to drive repeat and referral business.
- Strong conversion ratio through pricing, product offerings, up-selling and customer service.
- Product Expertise:

- In depth knowledge of your TOP 5 destinations in store
- In depth knowledge of your TOP 3 customers personas in store
- Continuous self-development on preferred Helio product
- Experts in air and land product - whole-tailing
- Participating in all product webinar and training to stay up to date with complexity of travel
- Customer experience
- Strong customer engagement driven through person to person ethos
- Customer relationship management to promote the FCB brand
- Increase following on all social media channels
- Seamless Customer experience online and offline
- Following and ensuring pricing strategy to gain market share
- Systems and processes:

- Follow OBW procedures to mitigate risk within business
- Drive air and land pricing strategy
- Embrace technology and automation within FCB
- OBW processes of systems implemented

**Hierarchy**:
Area Leader and FCB General Manager

**Key communication and relationships**:
Internal: Team, Team Leader, Area Leader, General Manager, Learning and Development, People + Culture team members, Customer experience team, Finance, Marketing, Product, IT and Helio support teams.

External: Customers and suppliers

**Job Requirements**

**Education and qualification**:
**Minimum requirements**

**Added advantage**

Matric

Tertiary qualification

**Experience**:

- SA citizen/Relevant working visa
- 4 years’ work experience/ tertiary qualification
- Travel experience advantageous
- Proven track record

**Other**:
**Location**:
Nationwide

Travelling:
Determined by business needs

Office hours:
After Hours roster

Additional:
**Soft skills / Functional / job-related**

**Competency**

**Proficiency required**

Basic

Intermediate

Advanced

Computer literacy

1

**2**

3

Sales

1

2

**3**

Time management

1

**2**

3

Team work/Supportive

1

2

**3**

Written and verbal Communication skills

1

2

**3**

Self-motivated

1

**2**

3

Flexible/adaptable

1

**2
3

Persistence

1

2

**3**

Discipline to follow through

1

2

**3**

Business Acumen

1

**2**

3

Integrity and Trust

1

2

**3**

Uphold company philosophies

1

2

**3


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