Senior Travel Consultant

5 months ago

Cape Town, South Africa Discover Africa Travel (Pty)Ltd Full time

_Discover Africa Travel is a B2B woman-owned Destination management company who has over 16 years of experience in the travel industry and we are in search of _**Senior Travel Consultants.**_
- Our core mission is to provide impeccable service and personalized experiences, ensuring our clients embark on unforgettable journeys throughout Southern Africa._
- Catering to international leisure markets, our wide range of services includes:_
- _Tailored FIT Packages for individual travelers_
- _Group Packages designed for various occasions_
- _Adventure Packages for the thrill-seekers_
- _Exclusive Female Group Travel for unique experiences_
- _Customized Family Holidays for memorable moments_
- _Romantic Honeymoon Packages for dream getaways_
- _Incentive Packages for corporate rewards and recognition_
- _Convenient Domestic Flight arrangements for seamless travel logistics_
- Discover Africa Travel is dedicated to crafting exceptional travel experiences that surpass expectations and create lasting memories._

**The duties of the Senior Travel Consultant will be as follows but will not be limited to**:

- Craft and arrange comprehensive travel itineraries for both individual and group clients across Southern Africa.
- Conduct meticulous assessments of agents' needs to provide high-quality services tailored to their requirements, budget, and capabilities.
- Develop imaginative strategies to create and compile B2B quotations and itineraries.
- Compile and manage rooming lists.
- Manage release dates of services booked.
- Design bespoke leisure itineraries innovatively tailored to the preferences of individual travelers and groups.
- Ensure precise and punctual completion of all quotations, consistently meeting specified deadlines.
- Maintain open and effective communication with agents throughout the entire quotation process until finalizing arrangements.
- Follow up diligently on quotations to promptly secure confirmations.
- Issue invoices to agents upon confirmation of bookings, ensuring accuracy.
- Correctly submit invoices for payment along with the costing sheet for every file.
- Promptly address client inquiries and acknowledge new requests.
- Provide daily updates to the Managing Director in a timely manner.
- Ensure agents adhere to payment and cancellation terms.
- Enforce compliance with supplier booking and cancellation policies, making timely adjustments as needed.
- Negotiate with suppliers to secure better rates for confirmed business.
- Hand over finalized quotations to the operations team for ground service management.
- Ensure clients receive their finalized itineraries and hotel vouchers promptly, prepared by the operations team.
- Maintain consistent and transparent communication with agents, sales teams, preferred suppliers, and colleagues.
- Be willing to work additional hours when necessary-Essential.
- Actively promote products and services to enhance guest experiences.
- Conduct thorough research to explore various travel destinations and provide informed recommendations.
- Research destination specifics, including travel costs, customs, weather conditions, and reviews.
- Renegotiate confirmed files with suppliers to obtain rate reductions.
- Be available after hours for any emergencies via telephone or in the office

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