Senior Flights Consultant

3 weeks ago

Cape Town, South Africa Rhino Africa Full time

At Rhino Africa - The world’s leading Safari company, we are proud to promote safari & luxury travel destinations across Africa; pioneering a new path for sustainable tourism and leaving our legacy on the continent. We are on the lookout for a full-time Senior Flights Consultant to join our Flights team.

Description
Our ideal Senior Flights Consultant will share our passion for travel and all things African. We're seeking an adaptable, client-oriented tourism enthusiast with impeccable attention to detail to carry out the travel booking process, creating an efficient, effective and cost-conscious service. So, if you're an articulate peoples-person that knows travel and industry products (safari, domestic, regional and international) like the palm of your hand and you could navigate the Amadeus Reservation System in your sleep, then this is your chance to fly with the industry leaders

As a Senior Flights Consultant your responsibilities will include, but will not be limited to:

- Attend to all client requirements and advise on suitable options.
- Attend to travel bookings in accordance with Rhino Africa's travel policy, especially turnaround times for quotes and bookings and info required, per flights SLA.
- Prepare itineraries for clients and consider ways in which to save costs and travel time.
- Confirm bookings / Issue tickets and notify clients of changes, penalties & pertinent info to make the trip run smoothly and without hassle.
- Provide a checkin service on behalf of the client.
- Facilitate special requests such as but not limited to : Special Meals, wheelchair assistance, etc.
- Team work relating to logging issues, maintaining lodge card balances and items relating to payments.
- Problem solving anomalies and closing the loop internally and externally.
- Providing support to Management relating to Flights and supplier escalations.
- Sharing pertinent information within and outside of the Flights team.
- Willing to assist the team in an emergency situation.
- Attend to after-sales client service.
- Facilitate rebooking, refunds, vouchers & credits and reissuing of tickets.
- Check forward bookings each month and reconfirm travel with consultants.
- Manage queues including schedule changes successfully and timeously.
- Keep up to date with current airline policies and negotiated rates.
- Maintain a close working relationship with clients (consultants) and suppliers.
- Support team members in their absence.
- Adhoc, flight relevant requirements as and when required.
- Recommend and implement ways in which to make this operation more effective and efficient.
- Assisting Flights Manager with training, onboarding and mentoring of staff.
- Success in this role will be determined by 4 Key Performance Areas (KPAs):

- Professional and knowledgeable travel consultation from quote to issue to after sales services + relevant cost and time saving options.
- Timeous response inline with current SLA.
- Provide after-sales and emergency services.

**Requirements**:
Our ideal Senior Flights Consultant will possess:

- Travel diploma is advantageous but not mandatory.
- 5+ Years experience in the inbound safari tourism industry - 1st prize.
- Experience in Amadeus, reissues, fares and ticketing.
- Solid, timeous, clear communication.

The following skills would be advantageous:

- Customer service and writing skills with excellent attention to detail.
- Able to communicate complex technical issues, with good presentation skills.
- A customer-centric approach with strong focus on exceeding and managing customer expectations.
- Self motivated and adaptable to be able to work with no supervision.
- Ability to work under pressure with a strong sense of urgency and excellent time management skills.
- Proactive problem solver and takes ownership for own performance and development.
- Confident and self motivated to exceed deadlines.
- Committed, flexible approach and a strong team player.
- Selling and negotiating skills.
- High Emotional Intelligence - The ability to handle a situation with a high level of emotional response and understanding.

Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.

  • Air Flight Consultant

    1 hour ago

    Cape Town, South Africa Tower Group Full time

    **MUST have experience**: - Matric - Minimum 2 years experience doing flights for Southern Africa - Galileo, worked on system recently and excellent knowledge of regional flights - Must have experience to manage flight booking from start to finish: booking, date changes, refunds - Experience issuing flight tickets - previously worked on a in-house system...

  • Group Flight Specialist

    2 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    This is a group position servicing three distinct business units. You will report to the Chief Operating Officer and will take on the day-on day responsibilities assuring the highest quality of service, accuracy and flight options for our high-end clients. **The role**: You are responsible for the flight desk offering flight quotes at a competitive rate. You...

  • Senior Flight Data Controller

    2 weeks ago

    Cape Town, South Africa Ann Swann Personnel Full time

    **Requirements**: Coordinate airside resources and track all aircraft to ensure effective and efficient airport operations. - **Higher Certificate in Logistics / Commercial / Operational - Essential**: - ** Minimum 5 years operational experience - Essential**: - ** MS Office Essential** **Flight Tracking** - Accurately capture air traffic movement data...

  • Senior Luxury Groups Tour Consultant Cape Town

    9 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Senior Luxury Groups Tour Consultant - Cape Town** **Duties & Responsibilities include**: - Proactive selling & quoting - Gathering rates and contracts for services - Building detailed proposals & packages - Managing provisional bookings & ensuring the bookings are released/confirmed in time without incurring penalties - Working together with the finance...

  • Senior Travel Consultant

    4 days ago

    Cape Town, South Africa Ad Talent Africa Full time

    **WHO ARE WE**:An award-winning, luxury travel destination management company, specialising in tailor-making luxury holidays and unparalleled escorted tours and safaris. **WHO ARE WE LOOKING FOR**:. Senior Travel Consultant with inbound tour operating experience or lodge reservation background - Cape Town based. **WHAT WILL YOU DO**: - Prepare competitive...

  • Air Consultant

    7 months ago

    Cape Town, South Africa Career Circuit Full time

    **Key Areas of Focus**: Provide competitive flight quotes for guests, agents and staff travel as required. Support consultants with flight bookings, confirmations, fares, airline rules and terms for specific fares. Create and manage all flight bookings on Galileo FIT & Groups. Ticketing responsibilities and strong knowledge and understanding of domestic,...

  • Spanish Travel Consultant

    5 months ago

    Cape Town, South Africa Jai Search Consultancy Full time

    We’re looking for an experienced and dynamic **Spanish Travel Consultant** to join a thriving tour operator business, specifically a **Spanish Sales** Team. As the **Spanish Travel Consultant** for our tour operator business, you will be at the forefront of shaping travel offerings through **determining clients' needs and suggesting suitable travel...

  • Senior Investment Portfolio Analyst

    7 months ago

    Cape Town, South Africa Asset Consultant Company Full time

    NAME OF THE ROLE: SENIOR INVESTMENT PORTFOLIO ANALYST (CAPE TOWN) ROLE DESCRIPTION: This position is for a Senior Investment Portfolio Analyst with a respected Asset Consultant Company. CORE PURPOSE: - Work in collaboration with more senior members of the team to offer meaningful analysis and support to successfully manage a suit of portfolios - Providing...

  • Air Consultant Supervisor

    3 weeks ago

    Stellenbosch, Western Cape, South Africa Helderberg Personnel Full time

    supervisor **Requirements**: - Grade 12 qualification - Minimum 12 months experience of GDS systems (preferably Amadeus) - Up to date knowledge / awareness of ABTA / IATA requirements - Experience of Supervising/Managing Teams - Previous experience in an IATA ticketing environment - Up to date knowledge of the low-cost air market - Strong Customer Service...

  • Principal Consultant

    6 days ago

    Cape Town, South Africa CA Global Headhunters International Full time

    Job Description **Reference Number**: SF28 An exciting, market leading International Fraud and Risk Management consultancy client of ours, is looking to hire a Principal Consultant to join their international auditing team. The successful applicant will play a key role in the continued success of the organization. **Responsibilities**: - Scheduling of...

  • Senior Certified Aviation Technician

    1 month ago

    Cape Town, South Africa Fly Safair Full time

    Conduct line maintenance inspections; - Ensure quality is in on Pre-Flight, Post Flight and Transit inspections performed; - Performing routine and non-routine inspections and maintenance on aircraft to ensure they meet the highest safety and operational standards; - Conduct routine inspections on various mechanical systems on the aircraft; - Conduct fault...

  • Travel Consultant

    7 months ago

    Stellenbosch, Western Cape, South Africa Helderberg Personnel Full time

    My client, a well established international company specializing in corporate and leisure travel is seeking to employ an experienced Travel Consultant with at least 5 years experience to join their dynamic team travel consultant **Requirements**: - Good knowledge of GDS/Aviate/Lime/Virgin Systems - Excellent geographic knowledge - Understanding of travel...

  • Cruise Bid Consultant

    3 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    The Cruise Division handles bookings that originate from direct relationships with various cruise agents worldwide. For cruise business the division manages the entire booking process from sending out proposals, to making the reservations to looking after the clients when in country to customer service after travel. **PREVIOUS EXPERIENCE**: - Tour...

  • Senior Sales Consultant

    3 weeks ago

    Cape Town, South Africa Kadraa Recruitment Full time

    **Senior Sales Consultant**: Our client is looking to hire a customer-oriented Senior Sales Consultant to increase sales and to potentially pave the way in leading our team of Sales Consultants. The Senior Sales Consultant’s responsibilities include setting up a sales pipeline to determine the effectiveness of personal sales strategies, keeping abreast of...

  • Travel Consultant

    3 weeks ago

    Cape Winelands, Western Cape, South Africa Intrinsic Consulting Services Full time

    A minimum of two years experience as a travel consultant, tour operator or similar - Ability to work extended hours when required - GDS Flight Booking System experience - Own reliable transport - Outstanding communication skills In addition to the standard benefits of working in the travel industry, my client is offering a very attractive basic salary...

  • Touring Consultant

    6 days ago

    Cape Town, South Africa HotelJobs.co.za Full time

    A luxury hotel brand is in search of a Touring Consultant to join the team. **Main Duties & Responsibilities** - Quoting, managing and making tour operating bookings including flights, transfers, restaurant reservations, as well as accommodation bookings. - Help clients and agents identify the ideal travel itinerary based on their plans and requirements -...

  • Senior Mortgage Consultant

    4 weeks ago

    Cape Town, Western Cape, South Africa Frogg Recruitment SA Full time

    **Job Title:** Senior Mortgage ConsultantWe are seeking a highly skilled Senior Mortgage Consultant to join our team at Frogg Recruitment SA. As a senior consultant, you will be responsible for advising existing clients, maintaining existing relationships, and developing new ones.Salary: R600,000 - R1,200,000 per annum (basic + commission)About the RoleThis...

  • Travel Consultant

    4 days ago

    Stellenbosch, Western Cape, South Africa ABC Worldwide Full time

    Company based in Brandwacht Office Park in Stellenbosch. Position - Stay Specialist/Travel Consultant Salary - R20 000 rand + bonus system Working hours - 08:00am to 17:00pm (Mondays to Fridays) **Duties**: - You will sell wholesale to the travel industry (travel agents and tour operators), not to private people or corporations. - We book only...

  • Senior Research Consultant

    4 months ago

    Cape Town, South Africa aston holmes Full time

    This is a unique opportunity to combine your strategic insight and research capabilities to deliver exceptional results in both retained executive search and contingent recruitment environment. What you'll be doing - Lead and manage the research phase of executive search projects, identifying senior leaders and specialists across a range of industries and...

  • Senior Business Consultant

    2 weeks ago

    Cape Town, South Africa Datafin Recruitment Full time

    ENVIRONMENT: Our client is a growing international startup consultancy, specializes in custom implementations of their platform software to drive digital transformation for financial institutions and multinational organizations. They are looking for a Senior Business Consultant to lead client and internal teams, identify issues, and provide solutions to...