Luxury Travel Consultant

3 months ago

Cape Town, South Africa Ten Group Full time

**Are you a night owl with a passion for travel? Do you thrive in overnight hours and love assisting others in planning their dream getaways?**:
We are currently seeking a dedicated **German-speaking Overnight Travel Consultant **to join our team. In this role, you will be responsible for assisting clients with their travel plans during nighttime hours, ensuring excellent service and seamless travel arrangements.

**Overview of responsibilities**:

- Process customer requests from the preparation of the offer to the billing of individual trips as well as in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing etc.
- Make reservations with airlines, hotels, and destination agencies
- Prepare tailor-made offers and travel documents, create itineraries, obtain visas and administrative processing
- Mediate with passion
- Active sales of promotions and exclusive events

**Requirements**:
**Your Profile**:

- You have excellent language skills in **_professional German and English_**, in written and spoken (C2 according to The Common European Framework).
- Ability to speak an additional language such as French or Italian of advantage
- have completed tertiary qualification or equivalent training, ideally in the field of tourism
- have several years of professional experience in the travel industry, a tour operator or in a travel agency
- have GDS knowledge (preferably Amadeus) and excellent destination knowledge
- have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
- are service-oriented, flexible and able to work under pressure
- have a positive attitude and identify with Ten Group values
- have strong communication skills
- value exceptional service and live by this motto
- are available on a full-time basis (40hrs per week)
- **Flexibility** : ability to work a 5-day work week between the hours of** 18:00-07:00 SAST **shift either Sunday to Thursday /or Tuesday to Saturday.

**Guidelines for Hybrid/Home Office option**:

- Located in the South Africa
- A secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be completed

**Benefits**

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

**_Rewards designed around you:_**
- A **competitive salary **depending on experience, plus performance-based bonus.
- **Late Shift Allowance** paid per hour
- **Sunday Shift Allowance**
- **Flexible work arrangements** including Hybrid work possibilities ; with up to 60% Home Office ; and or **Fully Remote**:

- **Paid time away from work.** Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- **Paid Sabbaticals**. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- **Extra Rewards**. Lucrative Ten Loyalty Rewards program.
- **Remote Working Holidays** - possibilities to Travel and Work
- **Employee Discounts. **Access to lots of great travel and entertainment discounts as our clients’ members would
- Be part of our **global, dynamic, and inclusive Team,** with diversity at its core.
- **Genuine career opportunities **within a dynamic and international company.

**Who We Are**
Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do

**Commitment to Diversity**

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, prom

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