Rsa - Cape Town Corporate Consultant

3 days ago

Cape Town, South Africa Flight Centre Travel Group Full time

**Job no**: 513054

**Brand**: Flight Centre Travel Group

**Work type**: Full time

**Location**: Cape Town Southern suburbs

**Categories**: Corporate & Group Travel

**General Information**

**Job title**:
**Corporate Travel Consultant (Cape Town)**

**Purpose**:
To provide personalized business travel management and boutique service to our clients through multi-level relationships and our industry expertise.

**Primary duties and responsibilities (KRAs)**

**1. Customer experience**:

- Drive a customer service mentality by delivering on the brand CVP’s
- You will be responsible for the customer experience from quoting, booking, finance, queries, and complaint handling
- Ensure enquiries are actioned as per agreed SLA.
- Quarterly client reviews and visits
- Consult with client and identify additional opportunities (iCRM)

**2. Systems and processes**:

- Adhere to One Best Way finance process and procedures
- Manage client payment including invoicing and statements
- Assist your colleagues with their portfolios where necessary
- Attend all conferences and team meetings.

3. **Sales Ability**:

- Follow the one best way sales process
- Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards
- Sales orientated and can work towards targets, commission and incentives
- Achieve monthly targets
- Sales ability, drive brand initiatives for greater customer engagement & retention

**Hierarchy**:
Assistant Team Leader, Team Leader, Area Leader, GM

**Key communication and relationships**:
Internal:
Corporate Traveller Travel Managers, Business Development Manager Teams; Sales Team Leaders; National Sales Leader; Area Leaders; Travel Managers; KAMs; Operations, Support Teams and General Manager

External:
Customers; Suppliers

**Job Requirements**

**Education and qualification**:
**Minimum requirements**

**Added advantage**

Matric

Relevant Tertiary qualification, e.g. Travel qualification

**Experience**:

- Minimum 3 - 5 years working in the travel industry
- Senior consultant - preferable
- Amadeus - Preferable

**Other**:
**Location**:
As per business needs

Travelling:
Domestic and International as per business needs

Office hours:
As per business needs

Additional:
Own transport essential

**Functional / job-related**

**Competency**

**Proficiency required**

Basic

Intermediate

Advanced

Work Independently

1

2

**3**

Customer centric

1

2

**3**

Work in a changing environment

1

2

**3**

Embrace company philosophies, values & change

1

2

**3**

Microsoft Office - Latest version

1

**2**

3

GDS Experience

1

2

**3**

Mid back office system experience

1

**2**

3

**Other / soft skills**

**Competency**

**Proficiency required**

Basic

Intermediate

Advanced

Systematic

1

2

**3**

Confident

1

2

**3**

Time Management skills

1

2

**3**

Disciplined to follow through

1

2

**3**

Self-driven

1

2

**3**

Self-Managed

1

2

**3**

Flexible / Adaptable

1

2

**3**

Ambitious

1

2

**3**

Interpersonal skills

1

2

**3**

Passionate

1

2

**3**

Persistence / Resilience

1

2

**3**

Written and verbal communication skills

1

2

**3

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