Wfm Real Time Analyst

We are looking for an excellent Real Time Analyst. **Description** - Utilising Excel to analyse Workflow data to assist with efficiency within the Contact centre - Runs and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals - Completes root-cause analysis to...

Specialist, WFM Real Time Bringing smiles is what we do at TTECfor you and the customer. As a **Specialist, WFM Real Time **working onsite in **Cape Town, South Africa,** you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. **What You’ll be...

Reports to - Assistant Manager / Manager - WFM **Job Purpose** RTA - Responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer forecasted volume of contacts at the desired service level. Will be responsible for various reporting done by the RT team. Shrinkage...

**Job description** **Position : Assistant Manager Real Time Analyst (WFM)** **Location: Cape Town** Main Responsibilities Creation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experience Real-time monitoring & reporting of Schedule deviations like breaks,...

**Position : Assistant Manager Real Time Analyst (WFM)** **Location: Cape Town** Main Responsibilities Creation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experience Real-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late...

Real Time Analyst National Debt Advisors is one of the number 1 debt counselling companies in the country. This is testament to the service we give to clients and the quality of the people we employ. NDA is an equal opportunity employer, committed to fairness, diversity, and creating opportunities for our staff to grow. NDA is an employer of choice, and...

**Job title: WFM - RTA** **Department - Workforce Management** **Reports to - Assistant Manager / Manager - WFM** **Job Purpose** RTA - Responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer forecasted volume of contacts at the desired service level. Will be...

**Job Description**: Real Time Analyst National Debt Advisors is one of the number 1 debt counselling companies in the country. This is testament to the service we give to clients and the quality of the people we employ. NDA is an equal opportunity employer, committed to fairness, diversity, and creating opportunities for our staff to grow. NDA is an...

**Role Purpose** To lead a team of real time analysts to proactively managing the contacts and queues “on the day” to ensure service levels and business targets are met. This means taking the resource plan and forecasts and monitoring volumes throughout the day, acting if thresholds are transgressed and enabling service recovery plans if required. You...

**Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

**Business Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: **Reimagine your career** If you have a critical eye for detail and have stellar organization skills then you could fit right in as a Real Time Analyst at Concentrix + Webhelp working in our in our vibrant Claremont office. With game-changers in over 70...

**Job Advert** Reimagine your career** If you have a critical eye for detail and have stellar organization skills then you could fit right in as a Real Time Analyst at Concentrix + Webhelp working in our in our vibrant Claremont office. With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique....

Growing BPO seeks to employ a Workforce Analyst Assistant Manager / Team Leader **Duties & Responsibilities**: - Generates schedules accordingly to meet the business requirements enabling superior customer service - Monitors all dialer activities and leads while ensuring adherence to strategy - Monitors the inbound queue real-time while tracking,...

**Who are we?** Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture us that of...

**Job Overview** **Key Responsibilities** - Data Management and Reporting - Extract, manipulate, and analyze data from multiple systems (Client and TP platforms). - Design, prepare, and deliver insightful reports tailored to internal and external stakeholders. - Ensure accuracy and timeliness of all data-related deliverables. - Operational Insights and...

Company Description **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

the day to day delivery of accurate Contact Forecasting, FTE Requirements and Scheduling short, mid and long range - contribution to management of client relationships - supporting Planning Manager with reporting of accounts staffing position and outlook, as well as any project work as and when require **Main Job Requirements** - You must be able to...

At TTEC, we’re all about the Human Experience. Elevated. As a Data Specialist, also known here at TTEC as a Specialist - Workforce Management - Real Time for Cape Town, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. **What You’ll be...

Enforce real time adherence in all Work Types and Markets within the scope of operation - Monitor the volume of contacts at interval level, as well as the proper use of activity codes, overall onsite/offsite shrinkage, variations in AHT, and any other real time events that contribute or impact negatively in the execution of planned productivity hours to meet...

Western Cape, CPT - Northern Suburbs - Monthly Our client is looking for RTAs for their contact centre in the Telecoms sector. The RTAs will be responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer forecasted volume of contacts at the desired service...