Assistant Wfm Manager

**Job description** **Position : Assistant Manager Real Time Analyst (WFM)** **Location: Cape Town** Main Responsibilities Creation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experience Real-time monitoring & reporting of Schedule deviations like breaks,...

**Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

**Job title: WFM - RTA** **Department - Workforce Management** **Reports to - Assistant Manager / Manager - WFM** **Job Purpose** RTA - Responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer forecasted volume of contacts at the desired service level. Will be...

Company Description **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

**Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Specialist, WFM Real Time Bringing smiles is what we do at TTECfor you and the customer. As a **Specialist, WFM Real Time **working onsite in **Cape Town, South Africa,** you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. **What You’ll be...

the day to day delivery of accurate Contact Forecasting, FTE Requirements and Scheduling short, mid and long range - contribution to management of client relationships - supporting Planning Manager with reporting of accounts staffing position and outlook, as well as any project work as and when require **Main Job Requirements** - You must be able to...

**Job Overview** **Key Responsibilities** - Data Management and Reporting - Extract, manipulate, and analyze data from multiple systems (Client and TP platforms). - Design, prepare, and deliver insightful reports tailored to internal and external stakeholders. - Ensure accuracy and timeliness of all data-related deliverables. - Operational Insights and...

We are looking for an excellent Real Time Analyst. **Description** - Utilising Excel to analyse Workflow data to assist with efficiency within the Contact centre - Runs and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals - Completes root-cause analysis to...

**Job description** **ACCM** **Job Overview** **Main Responsibilities (but not limited to)** - Analyse and maintain all Service Level agreements; implement improvement plans as needed - Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the...

Team Leader/Scheduler Reports to - Assistant Manager / Manager - WFM **Job Purpose** Team Leader - WFM will be responsible for managing all activities associated with scheduling, Rostering, Capacity planning, Shrinkage, FTE calculation, monitoring, etc. effectively. Also to achieve the business objective & service level objectives by maximizing...

**Job purpose**: Responsible for the entire planning cycle and the management of a team of Schedulers, Real Time Administrators (RTA) and the overall contractual delivery related to the Workforce Management team. **Key Performance areas**: People Management - Coaches the team to ensure quality of delivery meets the appropriate standard - Measures and...

Job title : Dialler ManagerJob Location : Western Cape, Cape TownDeadline : April 18, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionRole Purpose (Why your role exists) Key Relationships (Who you will be working with)Key Internal Relationships Operations Managers and Associates, IT, Dialler Administrators, Outbound MIBI Team,...

At IGT Solutions, we are looking for a seasoned Business Operations Manager to lead our Contact Centre services environment. The successful candidate will be responsible for the overall leadership of our BPO operations, providing strategic and tactical operational direction to the team in order to achieve desired business goals and ensure customer delight...

Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence. Our client is recruiting for a...

Reports to - Assistant Manager / Manager - WFM **Job Purpose** RTA - Responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer forecasted volume of contacts at the desired service level. Will be responsible for various reporting done by the RT team. Shrinkage...

WNS Cape Town, Western Cape, South Africa2 days ago Be among the first 25 applicantsCompany DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and...

A bit more about the Opportunity...: **What your Day to day will look Like....** You will be responsible for leading and evolving Sigma’s Realtime function across multiple clients, skills and channels. You will be responsible for overseeing the continued development of tools and methodologies that will drive conformance/adherence and SLA’s in line with...

**Job Overview** **Main Responsibilities (but not limited to)** - Analyze and maintain all Service Level agreements; implement improvement plans as needed - Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and...

ACCM Nightshift Job Overview Main Responsibilities (but not limited to) - Analyze and maintain all Service Level agreements; implement improvement plans as needed - Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s...