Real Time Analyst

**Role Purpose** To lead a team of real time analysts to proactively managing the contacts and queues “on the day” to ensure service levels and business targets are met. This means taking the resource plan and forecasts and monitoring volumes throughout the day, acting if thresholds are transgressed and enabling service recovery plans if required. You...

**Business Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: **Reimagine your career** If you have a critical eye for detail and have stellar organization skills then you could fit right in as a Real Time Analyst at Concentrix + Webhelp working in our in our vibrant Claremont office. With game-changers in over 70...

About the RoleWe are seeking an experienced Real Time Workforce Analyst to join our AWS Support Engineering team. As a key member of our team, you will be responsible for real-time monitoring and reporting of schedule deviations, such as absenteeism, late login, early logout, and other schedule non-adherence.Key ResponsibilitiesReal-time monitoring &...

About the RoleAmazon Web Services (AWS) is seeking a highly skilled Real Time Analyst to join our Support Engineering team. As a Real Time Analyst, you will play a critical role in ensuring the effective management of our support operations, including real-time monitoring of service levels and site performance.Key ResponsibilitiesMonitor and analyze...

Job Title: Real Time AnalystAt WNS Global Services, we are seeking a highly skilled Real Time Analyst to join our Workforce Management (WFM) team. As a Real Time Analyst, you will play a critical role in ensuring the optimal allocation of resources to meet the demands of our contact center.Key Responsibilities:Accurate attendance and absence management on...

About the RoleWe are seeking an experienced Real Time Workforce Analyst to join our team at Amazon Development Centre (South Africa) (Proprietary) Limited - A78. As a key member of our AWS Support Engineering team, you will be responsible for real-time monitoring of service levels and site performance to ensure effective management of the incoming and...

Job Title: Real Time AnalystAt WNS Global Services, we are seeking a highly skilled Real Time Analyst to join our Workforce Management (WFM) team. As a Real Time Analyst, you will play a critical role in ensuring the optimal management of resources to meet the desired service levels.Key Responsibilities:Accurate attendance and absence updating on WFM...

**About our Client**: Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. ***Why should you choose our Client?** Joining them means surrounding yourself with some of the smartest and brightest people in the industry. Employees...

Job Title: Real Time AnalystAt WNS Global Services, we are seeking a highly skilled Real Time Analyst to join our Workforce Management (WFM) team. As a key member of our team, you will be responsible for ensuring the optimal allocation of resources to meet the demands of our contact center.Key Responsibilities:Accurate attendance and absence management on...

Bachelor's degree or equivalent - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - 2+ Years of experience in a Real Time Analyst / Workforce Management role - Knowledge of Real Time Monitoring, Intraday reporting, schedule adherence,...

We are looking for an excellent Real Time Analyst. DescriptionUtilising Excel to analyse Workflow data to assist with efficiency within the Contact centreRuns and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goalsCompletes root-cause analysis to determine and...

Who we are is because of our people. We invest in them because they make us better. We value our people, putting our customer’s first, working fast and smart and doing the right thing. TFG is a diverse, multi - faceted retail lifestyle group, woven into the lives of millions. We exist to genuinely be a part of our customer’s lives and we are passionate...

Job DescriptionJOB PURPOSEResponsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line...

A bachelor's degree in an analytical or business field, or comparable business experience with some technical background. - 5+ years’ of overall experience in a consumer-facing or service organization - 3+ years of experience in a large scale operations planning or supply chain teams - Experience in building and managing capacity/labor/inventory plans for...

At **Rolix**, we’re on a mission to redefine the real estate landscape in Cape Town and beyond. Our vision extends beyond mere transactions; we strive to create an environment where our agents thrive, our clients flourish, and our impact resonates for years to come. We’re not just building a successful business; we're shaping the future of real...

About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To identify and track real time performance and communicate any deviations to business and update the system to align to processes and...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....

**Who are we?** Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture us that of...

At Colibri Group, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community. **Position Overview** We are currently seeking part-time Real Estate Instructors to instruct livestream courses for...

Fully Remote Role: Commercial Real Estate Finance Analyst(UK & Europe ) Our client is a premier UK advisory firm specializing in commercial real estate finance. The company delivers bespoke financial solutions and strategic insights to commercial clients driving investment success and fostering longterm partnerships. Job Description: We are looking for an...