Real-time Analyst

Real Time Analyst National Debt Advisors is one of the number 1 debt counselling companies in the country. This is testament to the service we give to clients and the quality of the people we employ. NDA is an equal opportunity employer, committed to fairness, diversity, and creating opportunities for our staff to grow. NDA is an employer of choice, and...

**Role Purpose** To lead a team of real time analysts to proactively managing the contacts and queues “on the day” to ensure service levels and business targets are met. This means taking the resource plan and forecasts and monitoring volumes throughout the day, acting if thresholds are transgressed and enabling service recovery plans if required. You...

**Job Advert** Reimagine your career** If you have a critical eye for detail and have stellar organization skills then you could fit right in as a Real Time Analyst at Concentrix + Webhelp working in our in our vibrant Claremont office. With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique....

**Business Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: **Reimagine your career** If you have a critical eye for detail and have stellar organization skills then you could fit right in as a Real Time Analyst at Concentrix + Webhelp working in our in our vibrant Claremont office. With game-changers in over 70...

Growing BPO seeks to employ a Workforce Analyst Assistant Manager / Team Leader **Duties & Responsibilities**: - Generates schedules accordingly to meet the business requirements enabling superior customer service - Monitors all dialer activities and leads while ensuring adherence to strategy - Monitors the inbound queue real-time while tracking,...

We are looking for an excellent Real Time Analyst. **Description** - Utilising Excel to analyse Workflow data to assist with efficiency within the Contact centre - Runs and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals - Completes root-cause analysis to...

Reports to - Assistant Manager / Manager - WFM **Job Purpose** RTA - Responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer forecasted volume of contacts at the desired service level. Will be responsible for various reporting done by the RT team. Shrinkage...

Airline Campaign Real Time AnalystWe are WNS Analytics, a global leader in Business Process Management (BPM). Our team brings together operational excellence and deep domain expertise to deliver exceptional results in various industries, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing,...

At TTEC, we’re all about the Human Experience. Elevated. As a Data Specialist, also known here at TTEC as a Specialist - Workforce Management - Real Time for Cape Town, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. **What You’ll be...

**Duties & Responsibilities**: - Generates schedules accordingly to meet the business requirements enabling superior customer service - Monitors all dialer activities and leads while ensuring adherence to strategy - Monitors the inbound queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses - Adjusts the...

Enforce real time adherence in all Work Types and Markets within the scope of operation - Monitor the volume of contacts at interval level, as well as the proper use of activity codes, overall onsite/offsite shrinkage, variations in AHT, and any other real time events that contribute or impact negatively in the execution of planned productivity hours to meet...

For our partner **Stride Co-Living AG** we are looking for a Real Estate Analyst! WHAT IS CO-LIVING? Co-Living means community Co-living is a new way for people to live in cities, focused on community and convenience. For the individual, living in a co-living community provides many advantages as compared to traditional living options. There are many...

**AI Analyst Intern** We are a rapidly growing artificial intelligence startup seeking talented university students to join our team as AI Analyst Interns. In this role, you will have the opportunity to work with cutting-edge technologies, gain valuable industry experience, and make a significant impact on the development of our AI...

MRI Software is currently looking for a Software Support Analyst, with experience of Oracle PL/SQL. We are looking for an individual that is eager to get experience within a corporate software company. The opportunity is within our Support Services team based in the Cape Town office, as a Support Analyst that provides help desk services to a whole range of...

Arealytics is seeking a motivated Researcher Analyst to help expand its market footprint across Australia, Asia Pacific, and Europe to achieve penetration as the market leader in providing the highest quality data, analytics, and technology solution to decision-makers in commercial real estate, one of the world's largest asset classes.To be successful, you...

Job DescriptionThe Senior Executive-Real Time Analyst-Real Time Analyst will be responsible for overseeing the configuration, optimization, and troubleshooting of dialer systems. This includes monitoring performance and adjusting settings to maximize conversion and agent efficiency.

MRI Software is currently looking for a **Software Support Analyst, **with experience using or supporting Oracle PL/SQL. We are looking for an individual that is eager to get experience within a corporate software company. The opportunity is within our Support Services team based in Rondebosch, Cape Town as a **Support Analyst** that provides help desk...

Growing BPO seeks to employ a Workforce Analyst Assistant Manager / Team Leader **Duties & Responsibilities**: - Generates schedules accordingly to meet the business requirements enabling superior customer service - Monitors all dialer activities and leads while ensuring adherence to strategy - Monitors the inbound queue real-time while tracking,...

Our client is a precinct focused Real Estate Investment Trust (“REIT”) that co-owns a quality iconic property portfolio of South African assets that are primarily retail focused. They are passionate about operational excellence and staying abreast of property and leisure trends to cater to the ever-changing needs of customers which makes their assets...

**Business Analyst** Are you a data-driven problem solver with a passion for business strategy, market research, and analytics? Do you thrive in a fast-paced, global environment where your insights drive real business decisions? Pearl Lemon is looking for a **Business Analyst** to join our **remote team**, working alongside international professionals to...