Wfm Reporting Analyst

Job OverviewWe are seeking a highly skilled Business Process Optimizer to join our team. As a Business Process Optimizer, you will play a crucial role in ensuring that our contact centre operates at maximum efficiency. You will be responsible for managing resources in real-time to ensure that the correct number of agents are available to answer calls at the...

the day to day delivery of accurate Contact Forecasting, FTE Requirements and Scheduling short, mid and long range - contribution to management of client relationships - supporting Planning Manager with reporting of accounts staffing position and outlook, as well as any project work as and when require **Main Job Requirements** - You must be able to...

We are looking for an excellent Real Time Analyst. **Description** - Utilising Excel to analyse Workflow data to assist with efficiency within the Contact centre - Runs and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals - Completes root-cause analysis to...

Bachelor's degree or equivalent - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - 2+ Years of experience in a Real Time Analyst / Workforce Management role - Knowledge of Real Time Monitoring, Intraday reporting, schedule adherence,...

Job DescriptionThe Commercial Finance Analyst role at TP requires an individual who can provide high-quality financial services to the business. This involves working closely with the FP&A Leader to identify areas for process improvement and implementing strategies to enhance financial reporting.Key Responsibilities:Budgeting, Re-forecasting, and Financial...

**Reporting Analyst/Specialist** Focuses on the creation, maintenance, and automation of organizational reports. The Reporting Analyst/Specialist focuses on the development, maintenance, and optimization of business reports. This role involves ensuring the accuracy and timeliness of various reports, streamlining reporting processes, and where possible,...

The Real-Time Analyst is responsible for the following: 110% floor work - As a Real Time Analyst, you will work closely with Operations - Ensuring optimum service levels are achieved to deliver consistent performance - Help monitor Incoming volumes In Queues - Report on Daily attendance schedule adherence of Agents in real-time - Adoption and communication...

Contact Centre PerformanceThe Business Process Optimizer plays a vital role in achieving high-performing contact centres. This role involves working closely with the WFM team to ensure that the right number of agents are available to handle calls at the desired service level. Key responsibilities include:Accurately updating attendance and absence on WFM...

Reporting Analyst At TTEC, we're all about the Human Experience. Elevated. As a Reporting Analyst in Cape Town, South Africa you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Looking for an opportunity where you'll bring...

**Job Title**:Client Reporting and Insight Analyst **Location**: Office based **Contract Type**: Full Time **Department**:Operations & MI **Reports to**: Service Delivery Manager **Grade**:Analyst **Job Summary / Overview** The core role of the Client Reporting and Insight Analyst is to manage the success and delivery of the business & client programs...

About the JobThe Commercial Finance Analyst position at TP involves analyzing financial data to identify trends and areas for improvement. This includes collaborating with the FP&A Leader to develop strategies to enhance financial reporting and implement best practices in FP&A/Reporting.Responsibilities:Analyzing Financial Data and Identifying...

About the RoleThe Commercial Finance Analyst position at TP involves providing critical support to the business by ensuring the delivery of high-quality financial services. This includes collaborating with the FP&A Leader to identify areas for process improvement and implementing strategies to enhance financial reporting.Responsibilities:Managing the...

MIS Analyst, Business Intelligence Reports to Assistant Manager-WFM **Role objective** - Highlight and analyze center performance to support cost effective and efficient operations - Responsibilities - Generate & distribute management reports in accurate & timely manner - Ensuring accuracy of reports, including periodic audits. - Design appropriate reports...

Reports to - Assistant Manager / Manager - WFM **Job Purpose** RTA - Responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer forecasted volume of contacts at the desired service level. Will be responsible for various reporting done by the RT team. Shrinkage...

ResponsibilitiesWe are looking for a highly skilled IFRS Reporting Analyst Lead to join our team at Salix Recruitment. The successful candidate will be responsible for leading the development and implementation of effective financial reporting processes.The ideal candidate will have a solid understanding of IFRS and a proven track record of leading...

The Reporting and Data Team consists of smaller sub teams: Onboarding and Change, Regulatory, Factsheets, Client Reporting and Prospect Data. Our client is responsible for the setup, production and distribution of regular client and regulatory reporting as well as prospective data, holdings and disclosure policy.The role of a Seismic Reporting Analyst...

Job OverviewThe Commercial Finance Analyst role at TP is to deliver high-quality financial services that meet or exceed service level agreements. This involves working closely with the FP&A Leader to resolve issues, generate ideas for process improvement opportunities, and ensure timely completion of activities.Key ResponsibilitiesBudgeting, Re-forecasting,...

Job DescriptionRole SummaryThis position is responsible for the real-time management of resources to ensure optimal staffing levels in a contact centre. The successful candidate will work closely with the WFM team to achieve the desired service level.The key responsibilities of this role include:Accurate attendance and absence updating on WFM...

Hire Resolves client is looking for an Intermediate BI Reporting Analyst to serve as the vital link between business stakeholders and the data ecosystem. This team is based in Cape Town and this is a hybrid role. This role focuses on translating business needs into actionable insights, developing automated reporting solutions, and ensuring data integrity for...

Operations ManagementThe Business Process Optimizer plays a critical role in ensuring the smooth operation of our contact centre. This role involves managing resources in real-time to ensure that the correct number of agents are available to handle calls at the desired service level. Key responsibilities include:Accurately updating attendance and absence on...