Customer Service Associate
3 days ago
**Job Number**
66397
**Job Type**
Permanent
**Job Title**
Customer Service Associate
**Computer Skills**
MS Office
**Industry**
Chemical
**City**
Ekurhuleni (East Rand)
**Province**
Gauteng
Reporting to Sales Director
Department: Internal Sales
**Responsibilities**:
Establish and maintain a professional relationship with existing clients.
Coordinate communication with various teams so that the customer’s expectations are met, and relationships are maintained
Understand customers’ requirements as a business
Assist all teams to meet financial targets and growth objectives.
Upsell a company’s products and solutions
Detailed Job Specifications:
Deal with general customer admin issues.
Keeping customer database updated
Communicate delivery dates to customers on Sales Contracts
Collect & forward documentation required for new accounts and ensure we get it back
Provide customers with technical and commercial information.
Pricing, Contracts as well as Proforma Invoices
Price Letters are to be updated and sent out monthly
Costings are to be calculated
Update Customer Forecasts and future requirements
Communicate and forecast Ex-Stock Levels & Strategic stock to Procurement and motivate for authorization
Chasing existing customer sales that haven’t materialized
Analyze monthly Sales reports and identify lost sales.
Follow up with customers to identify reasons for lost business and communicate the above with other teams.
Arrange for samples for trialing purposes.
OPS to arrange, IS to follow up on trials and whether received / trialed
Liaise with PROCUREMENT & OPS to arrange samples from foreign / local suppliers
Follow ups on items which require feedback
Tracking and monitoring customer service.
Update sales contract and order confirmation report
Market Research and feedback
Maintain existing client base, with no decreases
**Inherent Requirements**
Matric
Customers Service/Internal Sales experience
Able to Communicate and forecast Ex-Stock Levels & Strategic stock to Procurement and motivate for authorization
Calculate costings
Excellent verbal and written communication skills. English & Afrikaans
Work well under pressure and commit to deadlines.
Have excellent people skills and intuitive to customer’s business needs.
Be well-groomed and presentable.
Calmly deal with customer complaints and issues.
The ability to work independently and within a team.
Good PC and software skills.
Attention to detail
Personal Traits & Skills
Confidence
Ability to build rapport
Able to work and organize methodically and structured
Result driven
Efficient
Go Getter attitude
Team Player
Extrovert
Good communicator and preferably bilingual
Tenacious
Self-Motivated
**What Qualification**
**Minimum Qualification**
Matric
**Status**
Available
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