Customer Service Associate

3 days ago


East Rand, South Africa Unique Personnel Full time

**Job Number**

66397

**Job Type**

Permanent

**Job Title**

Customer Service Associate

**Computer Skills**

MS Office

**Industry**

Chemical

**City**

Ekurhuleni (East Rand)

**Province**

Gauteng

Reporting to Sales Director

Department: Internal Sales

**Responsibilities**:
Establish and maintain a professional relationship with existing clients.

Coordinate communication with various teams so that the customer’s expectations are met, and relationships are maintained

Understand customers’ requirements as a business

Assist all teams to meet financial targets and growth objectives.

Upsell a company’s products and solutions

Detailed Job Specifications:
Deal with general customer admin issues.

Keeping customer database updated

Communicate delivery dates to customers on Sales Contracts

Collect & forward documentation required for new accounts and ensure we get it back

Provide customers with technical and commercial information.

Pricing, Contracts as well as Proforma Invoices

Price Letters are to be updated and sent out monthly

Costings are to be calculated

Update Customer Forecasts and future requirements

Communicate and forecast Ex-Stock Levels & Strategic stock to Procurement and motivate for authorization

Chasing existing customer sales that haven’t materialized

Analyze monthly Sales reports and identify lost sales.

Follow up with customers to identify reasons for lost business and communicate the above with other teams.

Arrange for samples for trialing purposes.

OPS to arrange, IS to follow up on trials and whether received / trialed

Liaise with PROCUREMENT & OPS to arrange samples from foreign / local suppliers

Follow ups on items which require feedback

Tracking and monitoring customer service.

Update sales contract and order confirmation report

Market Research and feedback

Maintain existing client base, with no decreases

**Inherent Requirements**

Matric

Customers Service/Internal Sales experience

Able to Communicate and forecast Ex-Stock Levels & Strategic stock to Procurement and motivate for authorization

Calculate costings

Excellent verbal and written communication skills. English & Afrikaans

Work well under pressure and commit to deadlines.

Have excellent people skills and intuitive to customer’s business needs.

Be well-groomed and presentable.

Calmly deal with customer complaints and issues.

The ability to work independently and within a team.

Good PC and software skills.

Attention to detail

Personal Traits & Skills

Confidence

Ability to build rapport

Able to work and organize methodically and structured

Result driven

Efficient

Go Getter attitude

Team Player

Extrovert

Good communicator and preferably bilingual

Tenacious

Self-Motivated

**What Qualification**

**Minimum Qualification**

Matric

**Status**

Available



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