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Digital Business Change Manager

2 weeks ago

Bellville, South Africa Santam Full time

CAREER OPPORTUNITY

The Santam Digital & BPO team is responsible for digital interactions with clients, intermediaries, employees, and suppliers across the Santam group. In addition, this team is also responsible for CRM, automation and process optimization and simulation for the group. The Digital BCM will participate in direction-setting, coordination, and implementation of the Santam group’s digital strategy, managing the demand from the business units and be the interface between the development teams in the Digital and BPO organization and business. This will include the prioritization of initiatives, ensuring the appropriate funding is secured, acting as a trusted advisor to business and proactively recommend solutions that will support the business unit to operate more efficiently or drive growth.
**This person will**:
Participate in digital strategy formulation in order to conceptualise change programmes, projects and initiatives
Engage with stakeholders to obtain an understanding of their digital demand and aggregate Digital and BPO demand from multiple Business units
Formulate and shape demand to be handed over to the development (build) and eventually operations (run) teams in the Digital and BPO organisation,
Develop and maintain partnerships with stakeholders to facilitate accomplishments of digital demand and objectives
Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on digital offerings and practices
Facilitate collaboration between stakeholders by identifying and addressing conflict issues to ensure optimal digital solutions and supporting practices are implemented across stakeholder groups
Stay informed and continuously improve understanding and knowledge of what the internal Digital and BPO platforms offer as well as the future roadmap and opportunities for each, in order to provide advice to stakeholders as well as identify technical enablers that may be involved when a new initiative is conceptualized
Regularly scan the market for latest developments on digital offerings and solutions that can be applied to the group
Collaborate and maintain relationships internally by communicating business demand and assist in the buy-in and usage of products and services to enhance efficiencies and improve delivery to stakeholders
Identify opportunities to influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to Santam
Responsible for managing the business demand for a wide range of digital solutions and services to be prioritised and included in the Digital and BPO portfolio
Be aware of the demand and priorities across the larger Santam portfolio and identify how interdependencies may impact the Digital and BPO demand list and priorities
Identifies adoption issues, conducts root cause analysis and provides feedback to the relevant governance forums and competency centres to improve and continuously increase digital adoption
Share knowledge, resources and practices with team and stakeholders during formal and informal interaction to enable up-skilling in the organization
Obtain buy-in for developing new and/or enhanced digital solutions (e.g., operational processes) that will improve the functioning of stakeholder’s businesses by highlighting benefits in support of the implementation of recommendations
Actively drive the agile way of working in the Digital team, based on the Santam scaled agile framework
Support the business units in their adoption of agile ways of working and maintain close relationships with the product owners in the business
Actively participate and contribute to the the community of BCM’s in BITS
Manage conflict from time to time between Group overall position vs that of the individual Business Unit objectives and implement the BITS strategy of re-use, before buy, before build
Comply with company policies and procedures, standards, frameworks, and methodologies. Participate in the relevant forums as identified by, and use the tools selected to supporting the procedures, frameworks, and methodologies
PRIMARY RESPONSIBITIES

The Santam Digital BCM will provide the following key services:
**PORTFOLIO CONSULTING**:
Support portfolio alignment and prioritisation with strategy / business objectives
Facilitate development of future initiative roadmap in support of the business strategy/objectives
Facilitate concept designs across individual business units and the Group
Support and assist in preparing business cases with product owners or other relevant stakeholders in the business units
Initiate projects and assist contracting of appropriate resources
Be involved and/or consulted in pre-inception and inception phases of projects to ensure business requirements are well understood by the development teams
Support estimate formulation and securing of appropriate funding

**SOLUT