Merchant Solutions Sales and Service Consultant

2 weeks ago

Sandton, South Africa Bidvest Bank Full time

**Primary Purpose**

Responsible for achieving Acquiring & Merchant Sales targets for the relevant region, Inclusive of cross-selling of all other banking products & services, in order to ensure continuous customer & product growth.
Managing relationships with customers & potential customers, including BB Group Company, Group Company reach, third party processors, partners & stakeholders.
Training of new customers and staff on acquiring payment processing methods / procedures, equipment & devices.

**Minimum Requirements**

QUALIFICATION
- Matric or equivalent qualification
- Degree / Diploma in Business related field (Ideal)

EXPERIENCE
- 5 years' experience in the payments and / or banking industry, preferably with acquiring, card and / or merchant experience
- Payments knowledge both within the issuing and acquiring environments
- Customer focused
- Understanding the sales dynamics and targets (Ideal)
- 5 to 10 years in the payments and / or financial industry, preferably with acquiring (card) and / or merchant experience (Ideal)

**Duties and Responsibilitie**s include but not limited to**:
FINANCE & OPERATIONS
- Understand the complexities & dynamics of the sales acquiring / merchant targets, achieve and exceed these consistently
- Adopt a commercial approach to appropriate cost-to-service, versus value generation to achieve the agreed business turnover and other revenue targets
- Achieve and exceed the agreed merchant service fee targets by negotiating additional charges, pricing and any other applicable fees relevant to the product / solution presented to and sold to the merchant and / or prospective merchant
- Participate in the design and execution of the respective Regional Sales plan, to ensure that targets are delivered through ‘cross-selling' and in order to grow the organisation's customer base
- Action and manage all sales leads received from potential merchants, as well as all internal business partners within the agreed service level agreements and turnaround times, end-to-end
- Negotiate pricing, complete & sign new merchant and other related agreements prior to implementation
- Execute on the Regional Sales plans by ensuring an increase in the percentage of customers taking merchant acquiring solutions by conversion of qualified leads into sales by selling offers, which benefit the merchant, as well as the organisation
- Achieve sales (new business & existing growth), that will establish BB Merchant Services & Customer Solutions as a ‘centre-of-excellence' for sales execution across the organisation's targeted markets
- Continuously keep abreast of the latest developments and trends with regards to customer expectations and service delivery
- Recommend payment solutions (POS, e-commerce & Integrated Payment Gateways), based on projections of the volume and monetary amount of daily transactions and the demographic environments being serviced / served
- Monitor effectiveness of Regional Sales campaigns to ensure delivery thereof and implement remedial improvements for future campaigns if, where & when required
- Work closely with internal & external business stakeholders / partners, to ensure that the sales execution delivers on ‘best-in-class' products, services & support
- Monitor individual sales performance on a daily / weekly /monthly / quarterly & annual basis and provide feedback to management in how to improve performance
- Ensure management is regularly up-dated on sales activities, pipeline prospects and pending deals via regular and agreed call & activity reports, as well as weekly sales performance & feedback reports
Create and execute opportunities and prospects for new business, by working through potential customer lists and find new innovative ways of selling other than via the normal channels
- Review national competitor information, market trends on a regular basis and propose solutions to management to ensure that BB Merchant Services & Customer Solutions always offer a competitive product
- Research and present recommendations to introduce improved products and / or customer offer(s)

PROCESSES & PROCEDURES
- Adhere to the laid down sales processes & procedures within the BB Merchant Services & Customer Solutions frameworks / parameters
- Continually add value to the BB Merchant Services & Customer Solutions team, with on-going feedback and market related information & intelligence
- Understand and conform to the content of the organisations policies & procedures with specific reference to the vehicle, travel & mobile policies

TEAMWORK
- Maintain a positive attitude, drive and promote the sharing of knowledge & experience and remain open to constructive feedback and criticism of performance
- Interact closely with various members of the supporting and operational environments to ensure that requirements and expectations of customers are met at all times - be a team player
- Contribution to level of teamwork, accountability, delivery, quality & speed of information

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