Customer Experience Solution Architect

1 month ago

Sandton, South Africa Dimension Data Full time
Functieomschrijving

Do you want to work for a company that challenges your thinking? Do you want to work on cutting-edge technologies, with a strong focus on user experience and design? Are you looking for an environment where you can make an impact in the technology world? The team of Customer Experience Solution Architects are looking forward to hearing from you


The primary responsibility of the Solutions Architect is to consult with the client and work with internal teams to create strategies, transformational designs, and the architectural vision for complex solutions that address the clients’ needs. They provide multi-technology consulting services on all aspects of application software, infrastructure, and related technology components specic to the Customer Experience domain. Provides primarily pre-sales technical support for the development and implementation of complex products/applications/solutions. Uses in-depth product knowledge to provide technical expertise to sales staff and the customer through sales and proposal presentations. Assists the sales staff in assessing the potential application of company products to meet customer needs. May create detailed design and implementation specications for complex products/applications/solutions. May build a proof-of-concept based on customer requirements to demonstrate the feasibility of the application, often requiring rapid prototyping and/or proof of value for the client.


Requirements

  • Contributes to the development of solution architectures in a specific business, infrastructure, or functional areas.
  • Identities and evaluates alternative architectures and the trade-offs in cost, performance, and scalability.
  • Produces specications of cloud-based components, tiers, and interfaces, for translation into detailed designs using selected services and products.
  • Supports a change programme or project by preparing technical plans and applying design principles that comply with enterprise and solution architecture standards.
  • Takes responsibility for understanding client requirements, collecting data, delivering analysis, and problem resolution.
  • Monitors the external environment to gather intelligence on emerging technologies.
  • Creates reports and technology roadmaps and shares knowledge and insights with others.
  • Design using appropriate modelling techniques following agreed architectures, design standards, patterns, and methodology.
  • Creates multiple design views to address the concerns of the different architecture stakeholders and handle both functional and non-functional requirements, including proof of concept (POC).
  • Reviews verify and improve own designs against specications. 
  • Contribute to the development of new go-to-market services and contributes knowledge on relevant verticals.
  • Operate across the technical levels within the enterprise architecture and the value chain to develop holistic and integrated solutions.
  • Solid experience working within the Customer Experience domain and related technologies.
  • Understanding of Cloud CX solutions and offerings highly advantageous – Amazon Connect, CX SaaS like Calabrio, SFDC, Pindrop.
  • Solid professional technical, IT or Operations experience within a large scale (preferably multi- national) technology services environment on the following areas: Networking, Cloud Infrastructure, Server, Storage and Virualization
  • Some Project or Program Management experience would be preferred but not essential
  • Proven client engagement and consulting experience coupled with solid experience in client needs assessment and change management
  • Proven experience in integrating the solution for the particular project with the business domain, enterprise concerns, industry standards, established patterns and best practices
  • Experience working in an Agile environment Understanding of application development languages as an enabler to developing complete solutions – C#, Java, HTML5 Ability to integrate components of platforms through off-the-shelf connectors and/or bespoke development. 



Qualifications

  • Avaya, NICE, Verint, Genesys technology experience and design certifications.
  • Optional: Tertiary level – bachelor’s with 5 yrs experience; or post-graduate degree with at least 3 years’ experience in a consulting capacity 


Requirements -

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