Call Center Agent

5 months ago


Randburg, South Africa DNR ASSIST Full time

Call Center Representative responsibilities include:

- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets

Requirements and skills
- Previous experience in a customer support role
- Matric / Level 4
- Strong phone and verbal communication skills along with active listening
- Computer Literate
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Age 21 - 30

**Education**:

- High School (matric) (preferred)

**Location**:

- Randburg, Gauteng (preferred)


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