Technical Support Consultant

6 months ago


Johannesburg, South Africa Paracon Full time

Our client in the financial industry is looking for an experienced Technical Support Consultant to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality

**Key Responsibilities**:

- Process client requests and resolve incidents as soon as possible
- Ensure hardware, desktop, network, app and connectivity functionality
- Collaborate with third party service providers to resolve issues as needed

**Competencies**:

- Process driven
- Resilience
- Learning potential
- Strategic insight
- Relationship building
- Attention to detail
- Self-Starter

**Minimum Requirement**:

- 4 years of support experience
- Practical experience working on Azure as well as Microsoft Exchange Server
- Practical experience working with SonicWall & Fortinet as well as Network Switches
- Technical and product knowledge on hardware and software
- Technical skills such as Office 365, Servicing certificates, knowledge of and experience with third party service provider products, network connection and -function knowledge

**Location & Type**:
Johannesburg (Hybrid)



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