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Technical Support Consultant
3 weeks ago
Our client in the financial industry is looking for an experienced Technical Support Consultant to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality
**Key Responsibilities**:
- Process client requests and resolve incidents as soon as possible
- Ensure hardware, desktop, network, app and connectivity functionality
- Collaborate with third party service providers to resolve issues as needed
**Competencies**:
- Process driven
- Resilience
- Learning potential
- Strategic insight
- Relationship building
- Attention to detail
- Self-Starter
**Minimum Requirement**:
- 4 years of support experience
- Practical experience working on Azure as well as Microsoft Exchange Server
- Practical experience working with SonicWall & Fortinet as well as Network Switches
- Technical and product knowledge on hardware and software
- Technical skills such as Office 365, Servicing certificates, knowledge of and experience with third party service provider products, network connection and -function knowledge
**Location & Type**:
Johannesburg (Hybrid)
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