Customer Service Representative

15 hours ago


Randburg, South Africa Office Device Technical Services Full time

Job description

This description is a general statement of the required major duties & responsibilities performed on a regular and continuous basis. It does not include other duties as assigned:

- Providing customer service and coordinating service jobs for internal and external parties
- Supporting our Logistics Coordinator
- Liaising with external parties to fulfil service activities
- Working with different teams to ensure efficient and effective product installation and service
- Update CRM daily in real time
- Following up on outstanding job cards and quotes
- Follow up on POs with customers
- Invoicing & Quoting customers
- Reserving parts on accepted quotes and jobs
- Build and maintain customer relationships.
- Investigate and resolve customers' problems
- Ability to think outside the box and manage accounts strategically
- Ability to work under pressure
- Must be good with numbers
- Build and maintain customer relationships.
- General Admin duties
Experience, Qualifications and Skills:

- Contact Center experience would be advantageous
- Ability to multitask on different channels
- Clear command of the English language - spoken and written
- Must have Matric and Diploma in office administration
- Must have an outgoing personality to work with technicians and customers.
- Must have the ability to work fast and accurate under pressure.
Personal Skills/Attributes
- A team player
- Friendly disposition
- Attention to detail
- Willingness to go the extra mile
- Good time management skills
- Ability to multitask
- Energetic
- Handles pressure well
- Attention to detail

**Job Types**: Full-time, Permanent

**Salary**: From R7,000.00 per month

**Education**:

- Certificate (preferred)
**Experience**:

- Customer service: 1 year (preferred)
- Adminstation: 1 year (preferred)

**Language**:

- English (preferred)



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