Junior Systems Administrator: Service Desk

2 weeks ago


Stellenbosch, South Africa Stellenbosch University Full time

Duties/Pligte
**ICT Service Centre**:

- Providing support to all customers on the Bellville Park Campus (students, support staff, Faculty, management, etc.);
- Promptly answering telephone calls coming into the Service Centre;
- Picking up and resolving request tickets logged on the Service Centre portal according to the Service Centre SLA's;
- Providing effective and accurate information when dealing with customer enquiries;
- Taking ownership of requests and ensuring that request tickets are kept updated and incidents are managed, prioritised, and escalated efficiently;
- Assessing the urgency of customer requests and prioritising it to assist or to escalate accordingly;
- Providing hardware support for all Stellenbosch University-owned client devices (workstations, laptops, projectors, printers, etc.);
- Providing software support for all Stellenbosch University-approved software;
- Imaging new devices (laptops, workstations) as well backing up and transferring user data between devices;
- Administrating staff and student cards and accessing control;
- Being prepared to work in shifts in order to provide after-hours support;
- Undertaking any other tasks or once-off projects which may be assigned from time-to-time.

**Classroom Support**:

- Setting up classrooms for blended / hybrid streaming (Zoom and MS Teams);
- Supporting lectures with audio, video, and technical requirements in the classroom.

Job Requirements/Pos Vereistes
- A relevant NQF 6 qualification such as a National Diploma or Advanced Certificate;
- MCSA or equivalent two-year IT qualification;
- Two years' relevant work experience;
- A+ and N+ certification;
- Competency in Microsoft Office 365;
- Competency in Microsoft Windows;
- Competency in IT hardware;
- Competency in software/image deployment;
- Competency in Active Directory;
- The ability to communicate clearly and professionally in English with all end-users;
- Excellent interpersonal and customer service skills to effectively communicate with end-users;
- A team player that focuses on the success of the team, and not on individual gain;
- A drive to learn more and grow professionally;
- The ability to function independently as well as in a team;
- The ability to function under pressure without compromising accuracy;
- High-level organisational abilities and strong attention to detail;
- The ability to triage requests based on urgency and effort to ensure that requests are completed according to impact;

Recommendation/Aanbeveling
- A bachelor's degree, B-Tech, or Advanced Diploma;
- Knowledge of the Moodle eLearning system;
- Knowledge of video conferencing tools such as Zoom and Microsoft Teams;
- At least three years' relevant work experience;
- ITIL Foundation (v3) certificate;
- Competency in MacOS;
- Fluent in additional official South African languages other than English.



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