Sales Administrator
2 weeks ago
Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single
- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse
**Main Duties and Responsibilities**
The post-holder will be responsible for:
- Processing changes a of business partners, company name, owner, and license transfer forms
- Quoting and invoicing of ESET licenses
- Handling OF SMS Credits/billing
- Cancellations
- Deactivating licenses after they have cancelled and updating the database
- Updating Hubspot
- Sending out cancellation communication
- Customer Re activations
- Franchise (Supa Quick/HiQ/Dunlop/Mica, etc) sign-off documentation
- Collection of out standing SUA / SaaS documents
- Following up on approved Leads
- Managing the website chatbot
- Pricing updates/Price List maintenance
- SUA/Saas document updates/maintenance/uploades
- Webinar bookings & marketing
- BP & Customer Communications
- Customer& Leads Database updates
- Legacy Customer sales
- Updating of excel sheets on teams to keep track of all mails in categories to help with stats/data capturing -New lead calls/Process
- Quoting and invoicing of ESET licenses
- Receive, process paper orders, quotations/invoices, maintain stock and report on stock holding
- March get new prices for the year from suppliers - inform
- Non-paying clients deactivate licenses on IQ SUA Allocations
**Skills, Knowledge and Experience**
- Experience in a sales/administrative role
- Extensive experience in a customer-focused role in a service oriented environment
- Reasonable PC skills and preferably knowledge of Microsoft products including Word and Excel
- Project a professional Image
- Have excellent customer care skills
- Be adaptable and work as a team to ensure the standard of service to customers in maintained
- Be organised and manage own workload efficiently
- Maintain a professional standard of communication at all levels
- Work conscientiously under own initiative without close supervision
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