Manager: Receivables Ii

2 days ago


Isando, South Africa Avis Full time

**Key deliverables and outputs**
- **Strategic/Financial**
- Maximise the Avis RAC and Leasing cash flow recovery within the agreed parameters.
- Sign off various General Ledger (GL) recons by 15th of each month
- Check and sign off Credit account recons monthly
- Create monthly bad debt provision reports
- **Operational**

**Debtors**
- Distribute age analysis to Receivables Supervisors by the 3rd working day of every month
- Calculate arrears percentages for each Segment and Department
- Analyse arrears and determine plan of action for collection on a monthly basis
- Review cash allocations to ensure timeous and accurate allocation
- Conduct monthly meetings with segments to determine monthly progress on overdues
- Ensure that correct collection targets are set with Supervisors and staff
- Customers are contacted when escalation procedure has been exhausted by Receivables Supervisors
- Ensure that the legal process has been followed, sign off on suspension of accounts and communicate with relevant stakeholders
- Customer legal file is checked for accuracy and completeness
- Make decisions on customer queries and resulting actions (as required) that have been escalated from the Supervisor: Receivables, to facilitate excellent customer service
- Raise and escalate customer disputes or queries to the Senior Manager: Receivables
- Monitor customer accounts in order identify and communicate issues and risks to the broader business

**Administration and Reports**
- Consolidate arrears vs payment reports into the board report by the 5th working day of every month
- Compile, consolidate and submit board reports by the 7th of every month
- Consolidate and distribute Sales report to relevant stakeholders by the 7th of every month
- Submit detailed and graphical arrears report per segment to Senior Manager: Receivables by the 10th of every month ** Customer Visits**
- Prepare meeting agenda and objectives
- Top overdue customers are visited monthly
- Compile meeting minutes and action plan
- Monitor success of meeting action plan ** Quality Assurance**
- Spot check reconciliations for accuracy, actioned queries, notepad and cash allocations
- Check accuracy and legitimacy of adjustments within correct limits of authority ** CSI**
- Provide contact details of customers to MRM Support
- Address CSI verbatim feedback with supervisors and provide information on actions taken to relevant stakeholders
- Manage and provide training to poor CSI performers

**3. Stakeholders (internal & external customers, suppliers, shareholders, communities)**
- Manage difficult customer interactions with key role-players to effectively achieve collection targets.
- Pro-actively engage with key internal stakeholders (Operations, Sales Customer Service and IT) to resolve any issues and drive continuous improvement.
- Attend daily huddles and other team meetings as schedules
- Attend Sales meetings monthly within scope

**4. Employees**
- Provide clear direction and decisive leadership to direct reports, ensuring all are aligned to the goals and have a clear purpose.
- Set clearly defined performance standards / targets for direct reports, holding them accountable to achieve these and providing support and guidance where needed.
- Create and maintain a constructive atmosphere within the team, engaging and motivating direct reports to always give their best, while respecting any areas of diversity (whether areas of expertise, cultural, gender, age, background, etc.)
- Ensure direct reports adhere to set business policies and procedures, emphasising the importance of general discipline at work and objectively correcting and handling any deviations as they arise.
- Resource and staff the team appropriately, considering the relevance of current and new jobs as well as the most suitable ways in which to place or replace any vacancies.
- Set the example to the team and deliver on the employee value proposition by leading the team and the business in line with the Avis Leadership Behaviours.
- Support and encourage direct reports to drive their own individual development plans in order to further grow as professionals in their jobs.

**Internal and External Stakeholders**

The role requires close engagement and collaboration with key internal and external stakeholders such as:
**Internal Stakeholders**

Sales teams, Operations teams, IT, HC, Tenders team, Finance team

**External Stakeholders**

Customers, suppliers (collection agencies and attorneys), banks

**Academic Qualifications**

**Essential**:

- Relevant Finance Diploma/Degree
- Valid driver’s license ** Advantageous**:

- Relevant post-graduate Diploma/Degree

**Note**: Quarterly national travel to conduct customer visits will be required, including monthly local visits.

**Work Experience**

**Essential**:

- Minimum 7 - 10 years debtors management experience
- Minimum 1 - 3 years management experience
- Previous experience working with debt collection agencies and attorneys
- Exposur


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