Hc Contact Centre Analyst Global Grade 10
3 weeks ago
**Key Outputs**
- Assist and resolve basic Human Capital and Payroll related queries received from employees or other sources e.g. leave, UIF, medical aid, funeral fund, retirement fund etc
- Assist with the unlocking of PaySpace user accounts and general PaySpace support to employees for navigating through the system.
- Workforce Plan Management for the allocated region - creating jobs, abolishing jobs to ensure that he workforce plan is always a reflection of the approved and budgeted structure in the region
- Manage the recruitment of a new employee
- Distribute and management of Starter pack documentation
- Follow up on the timeously submission of the documents to meet payroll cut-off
- Do the required MIE Kroll checks and give feedback to the HCBP if any issues are raised
- Create a employee folder on the HCM Drive
- Index the documents as received properly
- Upload the following documents on Payspace once the employee profiles reflect on PaySpace
Letter of Appointment
Movement Form
Certified ID
**Qualifications**:
Fund Information
Tax Information
Payspace documents
- Manage the termination process
- Distribute and management of termination pack
- Follow up on the timeously submission of the documents to meet payroll cut-off
- Issue Maternity leave contracts where required
- Issue letters for reporting line changes or lateral movement letters to employees where applicable
- Conduct employment confirmation
- Assist with following up of required forms to be completed on Payspace e.g., funeral forms, vaccination status, Travel calculators etc.
- Distribute medical aid cards to employees
- Assist with the completing of GPA forms and the submission thereof to Rewards and Benefits
- Assist with the completion of disability claim documentation and the submission thereof to Rewards and benefits
- Assist in managing workflow approval to be in time for payroll cut-off
**Qualification, Experience and Competencies**
Minimum required qualification:
- A relevant formal qualification will be an advantage, Matric
Must have:
- At least 5 - 07 years in generalist Human Resources / Payroll environment
- Experience of working in a shared services environment will be an advantage
Minimum Required Competencies:
- Verbal Communication and written communication; Attention to detail; Drive, energy and initiative; (results-focus); Organisational Awareness; Customer Responsiveness; EQ and interpersonal sensitivity;
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