User Experience Specialist

1 week ago


Northern Suburbs, South Africa Gillian Barber Recruitment Full time

Overview

**Qualifications**:

- Grade 12/ Matric
- A bachelor’s degree in Business, IT, Engineering, Marketing or related field

**Knowledge, Skills and Experience**

**Knowledge**:

- Understanding of African digital market and customers
- Knowledge of legal compliance
- Customer knowledge on the target users / customer
- Customer discovery and research
- Agile development and execution
- Understanding of methodologies
- Data knowledge, data gathering and analysis, generating insights and execution

**Skills**:

- Ability to influence and engage across all levels of the business
- Technology and design development
- Stakeholder management
- Innovative and solution-orientated

**Technical**:

- UX and market research
- Mobile Application and Web Interface Design
- User Journeys
- Web and Data Analysis
- User Experience testing and interface prototyping

**Experience**:
**Essential**:

- Experience and proven success in translating business requirements into customer-centric wireframes, user journeys and designs (5 years)
- Experience as UX Designer or Lead and proven record of successfully designing UX and prototyping new features (2 years)

**Preferred**:

- User-Centered, Interface or User Experience Design
- Lead Customer User Experience

**Key Responsibilities**:

- Designing Customer led interfaces to features and capabilities on the website and other digital channels, enabling the best Customer experience.
- Conducts research using user experience and methodologies
- Planning and designing new concepts to enhance the Customer online experience
- Design solutions and produces user experience outputs
- Gather, understand and document requirements with regards to the user experience component
- Facilitate design discussions, influence stakeholders, presents results and solutions
- Ensures seamless and cohesive user experiences through sophisticated user interfaces
- Focuses on designing Customer interaction insights through user centric analysis and evaluation techniques
- Applies them to usability-based interface design to ensure the provision of the best possible solution to specified business requirements
- Effective communication to all relevant stakeholders



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