Operations Support Specialist
2 weeks ago
**Responsibilities**:
- Maintains contact with the Business and responds quickly to logged requests, providing updates to the Business as required.
- Plays a strong role in coordinating responses and is a team player.
- Contributes to ongoing quality of support tools and artifacts.
- Support
- Completing/Solving all issues
- Tracking all issues on Trello
- Weekly allocation completed
- Monthly network load completed
- Answering after hours support phone
- User guides, process documents and repository must be up to date
- Quality of service
- For internal and external system outages/failures
- Root cause analysis (full outage)
**Minimum Requirements & Skills**:
- 2-5 years working in a fast-paced environment in the Retail, Financial Services or Cellular industry
- Excellent problem-solving skills
- Attention to detail and the ability to work with large amounts of data
- Good communication and people skills
- Advanced Excel and data analysis skills
- The ability to understand detailed technical system information and translate those into bug reports and issue descriptions for developers
- Experience in supporting customers in a technical and fast paced environment
- Basic knowledge of SQL or MySQL
- Must be available to work on call over the weekends and in the evening
**Behavioral Skills**
- Confident
- Adaptable
- Direct
- Mature
- Friendly
LI-AR1
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