Sales Support Administrator
4 months ago
Sourcing of products from suppliers
Getting costs and stock availability etc
Ordering of samples using Sync and arranging collection and delivery thereof
Keeping up to date with new products and product development internally and externally.
Accurate quoting of products and services to the client using Sync or Pastel
Follow up of quotes
Opening of job cards
Managing required margins on Sync and making sure the correct costing % are loaded
Requesting of templates from design dept.
Confirming order and order number from client or sales executive
Confirming client info and making sure client info form is completed and submitted to accounts dept and loaded on sync and Pastel
Sync or Pastel order procedure to be followed.
Process invoice or picking slip as required and forward to warehouse for processing
Arrange artwork to be forwarded to the art dept.
Confirming delivery dates with production and recording correct delivery dates on the job cards (Sync)
Following up on jobs in production and confirming delivery for clients and informing them of changes.i.e new delivery dates.
Escalate any potential problems to the department head
Ensuring embroideries and samples are approved timeously
Negotiating and planning of urgent orders with production and suppliers.
Opening sample job cards and following up on delivery of them
Notify client by mail or fax that order has been dispatched or couriered and what the waybill number is
Compile back order list/ report and manage process and feedback to relevant client
Communicate with Despatch with regards to urgent collections or deliveries required
Prioritise and schedule orders, provide clear and effective communication to our customers and stores
Make service calls to clients to confirm del status as well as other customer care functions, i.e. are they happy with there order, do they need anything etc.
Solve problems, and escalate where necessary
Maintaining relationship with customers and sales executive
Assisting with account collections and finance problem-solving as required.
General office admin including data capturing, show room management and office tidiness
Proper time keeping and time management
Obliging to requests of duties falling within the scope of your abilities
Sales reports
Implement call plan and call report for weekly telesales in order to meet required customer targets
Production Reports
Quote reports
Incident tracking and reporting
Schedule weekly sales feedback session with relevant sales person and dept head to discuss weekly sales
Planning of client visits and new customer planning.
Maintain float level notify relevant sales person on required re-orders
**REQUIREMENTS**:
Matric
Above-average computer literacy
SYNC Knowledge and experience
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