Sales Operations: Sales Support Administrator

7 months ago

Johannesburg North, South Africa SIS Global Full time

Johannesburg North, South Africa
Position Overview

SIS Global is seeking a detail-oriented and proactive Sales Support Administrator to join our Sales Operations Team and contribute to the efficient management of leads, business development activities, and overall sales operations. As a Sales Support Administrator, you will play a crucial role in ensuring the smooth execution of sales processes and maintaining effective communication between various departments.

Key Responsibilities

**Lead Management**: Receive, categorize, and distribute incoming leads to the appropriate sales representatives for follow-up, ensuring a prompt and organized response.

**CRM Management**: Utilise our Microsoft Dynamics CRM system to accurately input, update, and maintain lead information, sales activities, and customer interactions. Set-up and configure new customer accounts in Microsoft Dynamics CRM. Troubleshoot and resolve any issues with customer accounts. Provide training and support to the sales team on using Microsoft Dynamics CRM.

**Sales Coordination**: Assist in scheduling appointments, demos, and meetings for the sales team, and ensure that all logístical details are well-managed.

**Documentation**: Prepare and organise sales documents, proposals, contracts, and presentations, supporting the sales team in delivering polished materials to clients.

**Follow-Up**: Engage in post-meeting follow-up tasks, such as sending additional information, addressing client queries, and ensuring effective communication.

**Market Research**: Conduct research to identify potential leads and gather market insights, contributing to the formulation of informed sales strategies.

**Reporting**: Generate and analyse sales reports, track performance metrics, and present findings to support data-driven decision-making. Create and manage reports, dashboards, and analytics to monitor sales performance.

**Communication**: Serve as a liaison between the sales team and internal departments, facilitating smooth information flow and coordination.

**Database Maintenance**: Regularly update and cleanse the CRM database to uphold accurate contact information and lead status records.

**Sales Support**: Provide administrative assistance to the sales team, managing calendars, coordinating travel arrangements, and assisting in administrative tasks. Work with sales team to develop strategies to increase sales and customer satisfaction.

**Qualifications**:
**Experience**: 5+ yearsprior experience in sales support, lead management, or related administrative roles is advantageous.

**Organisational Skills**: Strong organisational abilities to manage leads, prioritise tasks, and uphold deadlines in a fast-paced environment.

**Communication**: Effective written and verbal communication skills for collaborating with internal teams and external clients.

**Attention to Detail**: Exceptional attention to detail when recording lead data, managing documentation, and following up on tasks.

**CRM Proficiency**: Familiarity with CRM systems and software (particularly Microsoft Dynamics 365 CRM), with an aptitude for quickly adapting to new tools.

**Collaborative Spirit**: Ability to work harmoniously in a team-oriented setting and contribute positively to team dynamics.

**Problem-Solving**: Proactive in identifying challenges and finding practical solutions to enhance sales efficiency.

**Technical Proficiency**: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and an openness to learning new software.

**Educational Background**: A bachelor’s degree in Business, Marketing, Communications, or a related field is advantageous.
Soft Skills
Excellent communication and interpersonal skills.
Dynamic and enthusiastic to work in a fast-paced environment.
Ability to work both independently and as part of a team.
Strong problem-solving and analytical skills.
Organized and self-motivated.
Ability to multi-task and prioritize tasks.
Strong customer service skills.

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