Reception and Reservations Agent

6 days ago


Pretoria, South Africa HotelJobs.co.za Full time

About Menlyn Boutique Hotel:
Menlyn Boutique Hotel, where luxury, tranquility, and art meet. We pride ourselves on our premium facilities combined with elegant and tastefully decorated rooms. Our commitment to service can be seen in our detailed and personalized approach. We are a young, creative, and progressive team, focused on delivering a guest experience that is personal and unique to those tired of the ordinary. Our core values are respect, being humble, kind, progressive and acting with integrity.

What are we looking for to contribute to our team?

We are looking for a passionate, self-motivated, energetic, and creative individual who will be the right fit for our young driven team as well as someone who fits our core values. A hands-on and professional approach when dealing with our guests and the ability to go the extra mile to ensure that your job responsibilities are fulfilled to the best of your ability as well as maximizing guest satisfaction and revenue optimization for the business to be profitable. You will be the first point of contact for guests at the front desk, greeting them in a polite and well-spoken manner. You will also be assigned duties as required. (i.e. organization of inbound and outbound mail, administrative work, and general clerical support). You will be responsible for check in and check out of guests and reservations.

Responsibilities (BUT not limited to):

- Answer and direct phone calls
- Distribute mail
- Act as first point of contact for visitors
- Check in and out hotel guests.
- Porter assistance

Required:

- Time management
- Communication and active listening skills
- Honest and trustworthy
- Well-spoken
- Computer literate
- Organizational skills
- Problem-solving
- Negotiation and Budgeting
- Multitasking

Qualifications:

- Diploma in Hospitality or relevant work experience in a 5 star property
- Excellent communication skills
- Ability to work on Mews or any reservation system.



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