Ict Service Desk Administrator

Job Description**Main purpose of the job** To assist the IT department by providing user administration support to all regional end users and office staff on desktop, cloud, and network account management as well as to administer the organization’s help desk ticketing software and triage and assign tickets and advise customers of the consequent...

**Responsibilities/Tasks**: **ICT** - Line management of the ICT team - Formulation and implementation of an annual ICT Strategic Plan and associated budget - Management of electronic information on company servers - Chair of the ISMC (Information Systems Management Committee) - Interact with company management regarding technology platforms with the view to...

**SERVICE DESK COORDINATOR JOB DESCRIPTION** **Role** **Responsibilities** - Point of contact for service requests - Triage of service requests and incidents - Prioritisation of tickets - Ensure users provide adequate level of information in tickets - Monitor ticket queues - Responsible for resolution of tickets within SLAs - Effective and efficient...

**Purpose of the job**:The post-holder is responsible for providing an excellent level of 3rd line support to the CTICC IT Support Team, giving support to the whole of business in Front and Back-office functions. The role will have oversight of all ICT infrastructure. **Reporting to the**: Head of ICT **Key responsibilities will include but are not limited...

**The main purpose**:The post-holder is responsible for providing an excellent level of 3rd line support to the CTICC IT Support Team, giving support to the whole of business in Front and Back-office functions. The role will have oversight of all ICT infrastructure. **Reporting to the**: Head of ICT **Key responsibilities will include but are not limited...

**Direct Reporting Line**: Senior ICT Support **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

**Job Duties/Responsibilities will include**: Provide excellent service to customers and meet expectations based on agreed processes Manage all incidents, maintain resolution times as specified in the company service level agreement Own customer issues through to resolution and to recognize when to escalate Provide reports as and when required. Ensure all...

We are seeking an experienced Head of ICT Services to join our team in the Western Cape Government.As a key member of the department, you will be responsible for managing ICT staff and resources, developing and implementing ICT policies and strategies, and ensuring the effective use of ICT in achieving the department's goals and objectives.This role requires...

About the OpportunityWe have an exciting opportunity for a Client Experience and Operations Lead to join our team. As a critical member of our operations team, you will be responsible for ensuring seamless client experiences and operational readiness.Main ResponsibilitiesDevelop and execute strategies to enhance client satisfaction and loyalty.Collaborate...

About this RoleThis is an exciting opportunity to join the Innovation City team as a Front-of-House Assistant. You will be responsible for providing exceptional service to our members, staff, and visitors, ensuring a seamless and productive work environment.The ideal candidate will possess excellent customer service skills, a strong work ethic, and the...

Job title : ICT Support - Cape TownJob Location : Western Cape, Cape TownDeadline : March 12, 2025Quick Recommended LinksJobs by Location Job by industries Duties and Responsibilities: Desktop SupportAnswers, evaluates and prioritises logged requests for assistance from users requiring assistance with catalogue of services requests Logs and tracks calls...

Systems Administrator: ICT Management Services, Ref No. WCMD 12/2025Join to apply for the Systems Administrator: ICT Management Services, Ref No. WCMD 12/2025 role at Western Cape Government.The Western Cape Government Mobility Department has an opportunity for a suitably qualified and competent individual to provide administrative and technical support...

Minimum Requirements:The applicant must be in possession of a relevant qualification or degree in the field of Computer Science or Information Technology and have a minimum of 4 years applicable work experience.Microsoft certification (e.g., MCSA, MCSE and MCITP)At least 1 year's experience as a CRM administration / coordinator or similar role.At least 5...

The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with Stowe’s Service Desk operations. - Professionally respond to and assist with all customer queries - Ensure that feedback to customers is meaningful and accurate - Regularly follow-up on outstanding queries with other entities who are involved with specific...

Job Summary:We are looking for a highly skilled ICT administrator to join our team at the Western Cape Government Mobility Department.As an ICT administrator, you will be responsible for managing and maintaining our ICT systems, providing technical support to users, and ensuring system security.Your Key Responsibilities:Manage and maintain our ICT systems,...

We are recruiting for an IT Services Support Desktop Technician role.Qualifications:Minimum Diploma in Computer Sciences or IT related field.Duties and Responsibilities:Provide ICT technical support to both the organization and external to meet business objectives and operational goals.Deliver exceptional technical support and customer service across a...

Qualifications:Minimum Diploma in Computer Sciences or IT related field.Duties and responsibilities: Provide ICT technical support to both the organization and external to meet business objectives and operational goals.Deliver exceptional technical support and customer service across a diverse range of IT services, ensuring minimal disruptions to...

**The main purpose**: Providing network connectivity for events and staff through the installation and configuration of network cabling and wireless access. Patch rooms are to be checked and maintained on a daily basis ensuring service availability. The position will be exposed to and gain technical, support, infrastructure and operational experience....

**The main purpose**: Providing network connectivity for events and staff through the installation and configuration of network cabling and wireless access. Patch rooms are to be checked and maintained on a daily basis ensuring service availability. The position will be exposed to and gain technical, support, infrastructure and operational experience....

**The main purpose**: Providing network connectivity for events and staff through the installation and configuration of network cabling and wireless access. Patch rooms are to be checked and maintained on a daily basis ensuring service availability. The position will be exposed to and gain technical, support, infrastructure and operational experience....