Current jobs related to Junior Analyst- IT Service Centre - Cape Town - Clicks Group Limited

  • Service Centre Analyst

    4 weeks ago

    Cape Town, South Africa Clicks Group Limited Full time

    **Listing reference**: 018133**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Helpdesk and Technical Support**Location**:Cape Town - **Contract**:Permanent**EE position**:Yes**Introduction** - We are looking to recruit a Service Centre Analyst to work within the IT department of Clicks Group Services....

  • Junior Investment Analyst

    3 weeks ago

    Cape Town, South Africa The Recruiters Full time

    **Title**: **Junior Investment Analyst**: **Salary**: 45000 **Description**: Our finance recruitment desk is currently recruiting for a Junior Investment Analyst. Our client is a niche credit provider with a focus on property secured and development finance in the major metropoles of South Africa. Due to their exponential growth they currently have a...

  • Quality Analyst

    4 weeks ago

    Cape Town, South Africa Call Centre Staffing Full time

    Our client is looking to appoint Quality Analysts with at least 2 years of experience. **Responsibilities**: - Developing Evaluation Programs - Keeping track of the key industry trends - Monitoring Customer Interactions - Calibration Sessions - Utilization of Technology - Training and Coaching - Compliance Monitoring - Driving Innovation and Optimizing...

  • Junior Investment Analyst

    4 weeks ago

    Cape Town, South Africa The Recruiters Full time

    Our finance recruitment desk is currently recruiting for a Junior Investment Analyst. Our client is a niche credit provider with a focus on property secured and development finance in the major metropoles of South Africa. Due to their exponential growth they currently have a vacancy for a Junior Investment Analyst. **Requirements**: - Bachelors Degree or...

  • Junior Credit Analyst

    1 day ago

    Cape Town, Western Cape, South Africa Findojobs South Africa Full time

    Junior Credit Analyst - Bellville, Cape TownOur Home loans client seeks a Junior Credit Analyst with Credit Home loans experience.Salary: Market relatedMinimum Requirements:Matric with relevant qualification1-2 years Junior Credit Analyst experienceHome Loan / Mortgage experience a mustCredit environment experienceIntermediate / Advance Excel experienceKey...

  • Security Operation Centre

    2 weeks ago

    Cape Town, South Africa Black Pen Recruitment Full time

    **Security Operation Centre (SOC) Analyst (FinTech/Cryptocurrency)** Our client, a global FinTech with operations in Africa, is looking to appoint an experienced Security Operation Centre (SOC) Analyst to join their team. **Job Type**: Remote | Full-time

  • Junior Collections Strategy Analyst

    3 weeks ago

    Cape Town, South Africa Moving Heads Personnel Full time

    **Junior Collections Strategy Analyst** **Cape Town** The role is accountable for designing novel models and advanced data analytics. - Understanding and experience of credit scores, bureau scores and segmentation analytics on consumer portfolios. - Provide Daily and monthly analytic support for Collections in collaboration with Data and Analytics...

  • Junior Analyst

    3 weeks ago

    Cape Town, South Africa Graduate Placements Full time

    A trust and investment management company who offers a full range of financial services is looking to fill a Junior Analyst / Dealer position. This role is responsible for daily technical operations support to the portfolio management team, including equity analysis support, execution of trades relating to the investment strategy, as well as all record -...

  • Junior Analyst

    3 weeks ago

    Cape Town, South Africa RecruitAGraduate Full time

    **Job Information**: Job Opening ID ZR_1182_JOB Hours of work Full-time Industry Financial Services Location Type In Office Salary R25 000 - R32 000 Remuneration Term Per Month Province Western Cape City Cape Town Country South Africa - A trust and investment management company who offers a full range of financial services is looking to fill a Junior...

  • Junior Data Analyst

    3 weeks ago

    Cape Town, South Africa BP3 Global, Inc. Full time

    We are looking for a Junior Data Analyst, who thrives on melding multiple data sources to forge insights, develop assumptions, and present complex information in a clear, actionable format. Your analyses will frequently be showcased to our C-Level Executives and disseminated across various departments, making the Junior Data Analyst role pivotal in guiding...

  • Junior Financial Analyst

    4 days ago

    Cape Town, Western Cape, South Africa M3 Human Capital Management Full time

    Junior Financial AnalystWe are seeking a motivated Junior Financial Analyst to join our team in Cape Town. As a key member of our finance department, you will be responsible for analyzing financial data and providing insights to support business decisions.Your primary duties will include:Verifying the accuracy of financial transactions and identifying areas...

  • Senior Analyst Programmer Ii

    2 weeks ago

    Cape Town, South Africa PEPKOR IT Full time

    **Position: Senior Analyst Programmer II** **Department: Central Retail Application** **Location: Cape Town** **Purpose**: Pepkor IT is a dynamic IT company that delivers value-driven IT solutions to the Pepkor group. Our work lives revolve around our DNA. We take pride in our work, treat our colleagues, partners and our country with respect. We exercise...

  • Junior Quality Assurance Analyst

    3 weeks ago

    Cape Town, South Africa SOLIDitech Full time

    **Joining Our Team as a Junior Quality Assurance Analyst At SOLID, we believe in the power of quality assurance to ensure that every product we deliver exceeds our customers' expectations and our team of Quality Assurance Analysts are integral to ensure that these solutions are flawless and reliable. As a Junior Quality Assurance Analyst, you won't simply...

  • Call Centre Learnership

    3 weeks ago

    Cape Town, South Africa NCR Management Centre Full time

    NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to join our Call Centre Learnership program with the intent to become permanent Call Centre Agents.The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be...

  • Junior Bee Verification Analyst

    3 weeks ago

    Cape Town, South Africa Oracle HR Full time

    A well established BEE Verification Agency in Cape Town is seeking a Junior BEE Verification Analyst (remote position). **Requirements**: - At least 1 year working experience as a verification analyst essential - Must reside in Cape Town, Western Cape area essential (to occasionally meet with clients and senior manager - Knowledge of different sector...

  • Call Centre Learnership

    3 weeks ago

    Cape Town, South Africa NCR Management Centre Full time

    NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to join our Call Centre Learnership program with the intent to become permanent Call Centre Agents. The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be...

  • Junior Quantitative Analyst

    2 weeks ago

    Cape Town, South Africa Dynexity Full time

    My client in Financial Services industry is looking for a Junior Quantitative Analyst to join their team. Must have completed BCom /BSc Hons Degree in related quantitative finance field (Investments, Analytics, Quant Finance, Stats, Maths) with 1-3 years experience in a quantitative finance role. Required skills: Advanced Excel, basic VBA & SQL and knowledge...

  • Junior Data Analyst

    2 weeks ago

    Cape Town, South Africa Cullinan Holdings Full time

    Cullinan Holdings is seeking a talented and motivated Junior Data Analyst to join our team. This is a great opportunity for someone who is just starting out with their data analyst career. **Key Responsibilities**: - Collect, analyse, and interpret data to identify trends and patterns to understand where we should optimise our marketing campaigns for...

  • Call Centre Learnership

    12 hours ago

    Cape Town, Western Cape, South Africa NCR Management Centre Full time

    NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to join our Call Centre Learnership program with the intent to become permanent Call Centre Agents.The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be...

  • Junior Financial Analyst

    3 weeks ago

    Cape Town, South Africa CA Financial Appointments Full time

    Does energy trading excite you? We have a Junior Financial Analyst role that has become available within start up business. The role sits within a small team and reports to the Senior Analyst. This person will be responsible for various monitoring, verification, billing, accounting, financial modeling, business/trade modeling and administrative duties,...

Junior Analyst- IT Service Centre

1 month ago

Cape Town, South Africa Clicks Group Limited Full time

**Listing reference**: 016758**Listing status**: Online-
**Position summary**

**Industry**:IT & Internet
- **Job category**:IT and Telecommunications**Location**:Cape Town
- **Contract**:Permanent**EE position**:Yes**Introduction**
- Clicks is on the hunt for a Junior Analyst
- Service Centre to work within the IT department of Clicks Group Services. The role will be based at Clicks Head Office in Cape Town and will report to the Service Centre Supervisor (IT)**Job description**- To accurately record, assign, escalate and track all incidents and service requests
- Taking ownership of incident and service request from initiation to closure
- To deliver dynamic Triage Technical support in order to promptly restore IT Services within service levels
- To engage professionally with business users and vendors to provide customer service within agreed service levels
- To ensure that all IT related incidents and service requests are resolved effectively with high level of customer
- To perform standby work from time to time in the IT Service Centre
- To perform quality assurance on 1st line agents monthly in order to rate the overall customer experience.
- To coach and train 1st line agents on call procedure and customer engagement in order to improve the customer experience.

**Minimum requirements**

**Job related knowledge and skills**
- Knowledge of Information Systems
- Knowledge of company policies and procedures
- Knowledge of governance framework
- Knowledge of customer service and incident management processes
- Strong verbal and written communication skills
- Analytical and technical computer skills
- Essential- Matric / Grade 12
- 2/3 Years’ experience within an IT Service Desk/Call Centre
- Desirable- ITIL Foundation
- Retail experience
- IS or IT Diploma
- MCDST (A, ITIL, HDI)

**Competencies**
- Deciding and Initiating Action
- Writing and Reporting
- Planning and organising
- Analysing
- Delivering Results & Meeting Customer Expectations