Team Manager Sales Add
7 months ago
Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary
Contribute to tactical planning from an operational perspective. Implement and deliver approved operational plans. Accountable for management in terms of: people, process, applied technology, budget.
**Job Description**:
People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development | Business Management: Allocate duties to team members in order to achieve operational targets, including prioritisation and work schedules. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities | Reporting: Provide reporting of inbound and outbound calls and maintain standard reporting templates against relevant requirements | Achievement of financial goals: Achieve annual sales targets according to business objectives, potential and growth, through delegation and close monitory of the performance of Contact Centre Agents (CCA) | : |:
Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
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