Team Leader D

2 weeks ago


Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:
MotoVantage, formed through a partnership between FirstRand Group and The Hollard Insurance Company, brings you innovative vehicle insurance products at competitive prices as add-ons to any finance agreement. We are seeking to recruit a Team Leader within our Sales Support department.

**purpose**:
To manage allocation and quality of work within area of responsibility.

**experience and qualifications**:

- Grade 12
- 2 years related
- **additional requirements**:

- Managing and distribution of work amongst team.
- Ensuring a fair and equitable workflow among the agents
- Supervising and verifying payment manual loading, importing and performing technical quality control of the EDI process prior to signing off
- Comparison between actual loaded/ imported policies vs what has been received on sales files, checking benefit categories, underwriters, brands and accounting for every sale received
- Handles queries effectively and deal with internal and external stakeholders in a professional and timely manner and providing accurate reporting
- Streamline of admin process and documenting of training
- Analysis and implementation regarding efficiencies in the process and effectively communicating any challenges or concerns
- Supervising other Administration agents and the QS/ SOS process alongside policy loading
- Monitoring performance in terms of quality of work, efficiency, effective output and innovation
- Implementing new processes and ensuring the continuous flow of new business processing
**Requirements**:

- Matric
- Experience in administration of insurance or motor industry
- Excellent written and verbal communication skills.
- Great attention to detail
- Have good organizational skills
- The ability to work well under pressure
- People management skills
- Post matric qualification would be advantageous



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