Technical Support

2 weeks ago


Cape Town, South Africa eKomi Holding GmbH Full time

Über uns

Die eKomi Holding GmbH - „The Feedback Company“, ist Europas erster und größter unabhängiger Anbieter von transaktionsbasierten Kundenmeinungen und Produktbewertungen mit Sitz in Berlin City, bei dem Kollegialität GROSS GESCHRIEBEN wird.

Als globaler Google-Partner mit über 150 Mitarbeiter\*innen aus 40 Nationen und mit Niederlassungen in Los Angeles sowie in London, Madrid und Südafrika, hat eKomi bereits mehr als 40 Millionen Bewertungen für Kunden gesammelt und veröffentlicht.

Mehr als 14.000 Unternehmen vertrauen unserer Social-Commerce-Technologie - sie gewinnen dadurch neue Kunden, steigern Umsätze und minimieren Rücksendungen. Mit uns können Unternehmen sicher sein, dass die Meinungen über sie von echten Kunden und Nutzern stammen.

Aufgaben

Ihre Aufgaben
- Du bist der First-Line-Support für unsere Produkte und Plattformen, per Telefon, E-Mail und über unser Ticket-System.
- Du findest die besten Methoden die Probleme unserer Kunden zu lösen.
- Du führst tiefgreifende und systematische Fehler Suchen durch
- Du arbeitest mit verschiedenen Teams innerhalb von eKomi zusammen, um benötigte Informationen zu erhalten und technische Probleme zu lösen.
- Du hilfst unseren Kunden bei der Produktmigration.

Qualifikation

Dein Profil
- Kenntnisse im IT-Bereich oder einer verwandten technischen Disziplin bevorzugt.
- Grundkenntnisse in MySQL
- Grundlegendes Verständnis von HTML, CSS, Javascript & API
- Vertrautheit mit Ticket-Systemen
- Grundkenntnisse in gängigen Shopsystemen wie Magento, Shopware, Shopify, etc. sind vom Vorteil
- Gute Problemlösungsfähigkeiten und kundenorientierte Einstellung
- Gute Kommunikationsfähigkeiten, sowohl mündlich als auch schriftlich.

**Benefits**:
Wir bieten
- ein hochmotiviertes Team, welches Dich aktiv unterstützt und sich darum kümmert, Dir alles zur Verfügung zu stellen, was DU brauchst, um am Markt und bei unseren Kunden erfolgreich zu sein.
- einen sicheren Arbeitsplatz mit Zukunft in einem finanziell gesunden und wachsenden Unternehmen
- internationale Karrieremöglichkeiten und persönliche Entwicklung

**Wir freuen uns, dich in der eKomi-Family begrüßen zu dürfen**: )



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