Data Administrator

6 months ago


Johannesburg, South Africa Excellerate Full time

Position title : DATA ADMINISTRATOR

Position reports to : BUSINESS UNIT DIRECTOR

Business Unit : FACILITIES MANAGEMENT

**Main purpose / objective of the position**:
The main purpose of this role is to support and assist the Account Manager and Systems Manager on the CBRE Excellerate CAFM (Computer Aided Facilities Management) System.

The priority of this position is to ensure the Client Data Integrity (of the clients assigned) by ensuring the categorization of the Work Order data, Suppliers / Contractors, Cost, Reporting, PPM set-up and release according to the correct CAFM set-up (in conjunction with the CBRE Excellerate Systems Manager).

Secondary responsibility is that of 1st line support between the installed CBRE Excellerate CAFM System and the CBRE Excellerate Facilities Management clients and their Contractors/ Suppliers.

This role plays a major role in end-user support, on-going development, and the implementation and support of the CBRE Excellerate CAFM System.

**Decision making authority**:
This position has the authority to:

- The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.
- Has the authority to execute all Key Performance Areas as stated on this form and in line with the Company approval framework and client policies and procedures.

**Experience / Education**:

- Grade 12
- 2-3 year’s relevant experience in a call centre and end-user support
- Experience within the Facilities Management field is preferable.
- CAFM system experience.

**Skills required**:

- Advanced Computer literacy (MS Office - Excel Advanced, Word, PowerPoint)
- CAFM (Computer Aided Facilities Management) system
- Cognos Reporting Studio
- SQL experience
- Preparation of reports, including dashboards
- Administration skills
- Communication skills
- Telephone etiquette

**Knowledge Required**:

- Financial principles / processes (costings)
- Contract Management (SLA’s, suppliers, etc.).
- Procurement process - works orders, quotes, etc.

**Behavioural Competencies**:

- Communication (l1); Drive & Productivity (1); Teamwork and co-operation (1); Customer Quality and Focus (2); Accuracy (1)

**Company Values**:

- Respect; Integrity; Service; Excellence; Accountability; Collaboration; Transformation.

**Major Drivers of Work Volume**:

- Client demands and expectations, number of work orders, size of region.

**Interface / Relationships With**:
Internal : Operations Manager, Drivers, on-site team

External : Client, Tenants, External service providers, example courier services

**Working environment / Special factors**
The incumbent will be based an office environment, or a home-based office.

Normal working hours will apply.

Overtime work will be required from time to time in line with the Group overtime policy.

The role requires standby duty as per agreed roster over some weekends in the month.


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