Retail Operations Manager

7 months ago

Cape Town, South Africa Cash XChange Full time

**Job Ad: Retail Operations Manager**

We are currently seeking a highly motivated and experienced individual to join our team as a Retail Operations Manager based in Cape Town. As the Retail Operations Manager, you will be responsible for overseeing the day-to-day operations of our retail region, ensuring smooth functioning, staff management, and maintaining a performance-driven culture. If you have a strong background in operations management, experience in a franchise environment, and possess excellent leadership skills, we encourage you to apply.

**Duties and Responsibilities**:

- Oversee the day-to-day operations of the retail region, ensuring efficient and effective functioning.
- Manage and motivate a team of employees, providing guidance, coaching, and support as needed.
- Prepare monthly reports on key performance indicators, identifying areas for improvement and implementing strategies to drive growth.
- Foster and maintain a performance-driven culture, setting clear expectations and goals for the team.
- Utilize Google Drive and MS Office suite (Outlook, PowerPoint, Excel, and Word) as well as MS Teams for various operational tasks, reporting and effective communication.
- Collaborate with cross-functional teams and utilize MS Teams for effective communication and coordination.

**Desired Experience & Qualification**:

- Formal Operations Management qualification (Degree/Diploma) is required.
- Minimum 3-5 years of experience working in a franchise environment, preferably in the retail sector.
- Proven track record in managing teams, demonstrating strong leadership abilities.
- Comprehensive understanding of staff management, including planning, organizing, leading, controlling, and monitoring functions.
- Familiarity with electronics and knowledge of the retail industry is highly desirable.
- Financial acumen with the ability to formulate and analyze financial data.
- Ability to effectively lead, train, and manage subordinates to ensure high morale, productivity, and retention.

To apply, please submit your updated resume and a cover letter highlighting your relevant experience and qualifications. We thank all applicants for their interest, but only those selected for an interview will be contacted

Ability to Commute:

- Cape Town, Western Cape (required)

Ability to Relocate:

- Cape Town, Western Cape: Relocate before starting work (required)

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