Retail Operations Manager
7 days ago
Job Summary
Mambos Plastics Warehouse is seeking a highly motivated and experienced Retail Operations Manager to join our team. This role is responsible for driving the success of our retail operations, providing top-notch customer service, and building a high-performing team.
About Us
Mambos mission is to provide innovative storage and homeware solutions in beautiful stores that offer exceptional customer service and a fun shopping experience. We're committed to creating organized, functional, and stylish living spaces for individuals and households.
Key Responsibilities
- Manage scheduling, time-off, and payroll for all team members
- Act as the in-store troubleshooting expert for administrative processes
- Oversee stock management and processes
- Cook our team members through skills development and process trainings
- Provide the absolute best service to each and every customer
Requirements
- Backed by 2 years in a management role at a customer-focused, operationally excellent retailer
- Previous retail operations experience including administrative tasks and stock management
- Confident leading a team, selling, overseeing operations, and driving sales performance
- Exceptionally organized and proactive
- A collaborative team player with strong interpersonal and communication skills
What You'll Love About This Job
- You are ORGANIZED: You are not overwhelmed by the thought of tackling multiple tasks at a time.
- You are RESULTS-ORIENTED: You are a strong seller.
- You are PASSIONATE about retail/customer service: You have a genuine interest and personal passion for delivering excellent customer service.
- You are CURIOUS: You are eager to learn and absorb all things related to Mambos products and how to grow our business.
Salary Range: $60,000 - $80,000 per year
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