Retail Operations Manager

7 days ago


Cape Town, Western Cape, South Africa Mambo's Plastics Warehouse Full time

Job Summary

Mambos Plastics Warehouse is seeking a highly motivated and experienced Retail Operations Manager to join our team. This role is responsible for driving the success of our retail operations, providing top-notch customer service, and building a high-performing team.

About Us

Mambos mission is to provide innovative storage and homeware solutions in beautiful stores that offer exceptional customer service and a fun shopping experience. We're committed to creating organized, functional, and stylish living spaces for individuals and households.

Key Responsibilities

  • Manage scheduling, time-off, and payroll for all team members
  • Act as the in-store troubleshooting expert for administrative processes
  • Oversee stock management and processes
  • Cook our team members through skills development and process trainings
  • Provide the absolute best service to each and every customer

Requirements

  • Backed by 2 years in a management role at a customer-focused, operationally excellent retailer
  • Previous retail operations experience including administrative tasks and stock management
  • Confident leading a team, selling, overseeing operations, and driving sales performance
  • Exceptionally organized and proactive
  • A collaborative team player with strong interpersonal and communication skills

What You'll Love About This Job

  • You are ORGANIZED: You are not overwhelmed by the thought of tackling multiple tasks at a time.
  • You are RESULTS-ORIENTED: You are a strong seller.
  • You are PASSIONATE about retail/customer service: You have a genuine interest and personal passion for delivering excellent customer service.
  • You are CURIOUS: You are eager to learn and absorb all things related to Mambos products and how to grow our business.

Salary Range: $60,000 - $80,000 per year



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