IT Support Specialist in Gauteng

1 week ago


Centurion, Gauteng, South Africa SITA SOC Full time

Job Title: IT Support Specialist

Location: Gauteng, South Africa

Salary Range: R150,000 - R200,000 per annum

SITA SOC is seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing first-line technical support to our clients.

Key Responsibilities:

  • Incident Management: Log, classify, and categorize IT incidents and requests for clients, perform first-line support, and update calls accordingly.
  • Routing Calls: Route calls to next-level support if not able to resolve the issue.
  • Call Quality: Ensure high-quality calls and maintain a good first-call resolution rate.
  • Communication: Provide excellent communication with clients throughout the call process.

Requirements:

  • Education: Matric (Grade 12) A+ or N+
  • Experience: 6 months of IT Service Desk experience or 1 year of admin experience

What We Offer:

  • Competitive Salary: R150,000 - R200,000 per annum
  • Opportunities for Growth: SITA SOC offers opportunities for career growth and development
  • Collaborative Team Environment: Work in a dynamic and collaborative team environment


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