IT Support Specialist in Gauteng
1 week ago
Job Title: IT Support Specialist
Location: Gauteng, South Africa
Salary Range: R150,000 - R200,000 per annum
SITA SOC is seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing first-line technical support to our clients.
Key Responsibilities:
- Incident Management: Log, classify, and categorize IT incidents and requests for clients, perform first-line support, and update calls accordingly.
- Routing Calls: Route calls to next-level support if not able to resolve the issue.
- Call Quality: Ensure high-quality calls and maintain a good first-call resolution rate.
- Communication: Provide excellent communication with clients throughout the call process.
Requirements:
- Education: Matric (Grade 12) A+ or N+
- Experience: 6 months of IT Service Desk experience or 1 year of admin experience
What We Offer:
- Competitive Salary: R150,000 - R200,000 per annum
- Opportunities for Growth: SITA SOC offers opportunities for career growth and development
- Collaborative Team Environment: Work in a dynamic and collaborative team environment
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