Training and Assessment Manager

2 weeks ago


Midrand, South Africa Advanced Projects and People Full time

**Introduction**

The main purpose of the role is to identify and monitor training needs in the Service Desk department, thereafter ensuring that continuous training is implemented. Managing the success of the training programs implement.

**Duties & Responsibilities**

The Training and Assessment Manager will be required to execute the following duties and responsibilities, but not limited to the below.
- Identifying and assessing the training needs of the the service desk department.
- Developing individualized and group training programs that address specific service desk training requirements.
- Developing training manuals that target tangible results.
- Implementing effective and purposeful training methods.
- Assessing agent’s skills and performance to identify areas of improvement.
- Effectively communicating with Management and reporting back on the training progress.
- Managing the technologies required to develop, manage and deliver training.
- Keeping abreast of training trends, developments and best practices.
- Performing other related duties as assigned.

**Desired Experience & Qualification**
- 3-5 years’ training experience within a service desk environment.
- Diploma/ Degree in Information Technology or relevant qualification.
- Strong Communication Skills
- Problem solving Skills
- Time Management Skills
- Organisation skills
- Ability to work with people
- Reporting Skills
- Strategic and Creative mindset
- Training and assessment Skills
- Excellent communication and organisational skills
- Excellent analytical and problem-solving skills
- Root cause and problem-solving skills
- Ability to moderate large groups

**Job Types**: Full-time, Temporary, Contract

Ability to commute/relocate:

- Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/06/15



  • Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Deputy Head: Academic Operations Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...


  • Midrand, South Africa SET Recruitment Consultants Full time

    Client is looking for a Training Coordinator to lead their employee development initiatives through creative training events and educational programs to help employees cultivate their skills and knowledge. Ultimately, the role of the Training Coordinator is to oversee all professional development at the company (internal and external) by coordinating all...

  • Training Officer

    3 weeks ago


    Midrand, South Africa HotelJobs.co.za Full time

    The Skills Academy of a leading SA employer has a fantastic opportunity for a Training Officer to join SUMMARY OF RESPONSIBILITIES Compliance and adherence to the Workplace Skills Plan All admin related duties related to training i.e. Feedback in terms of conducted training sessions to Management, printing & preparing of upcoming training interventions ...


  • Midrand, South Africa Pragma Full time

    **Job Advert Summary**: At Pragma we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognised, valued and developed to support our company strategy. We encourage people with disabilities and from diverse backgrounds to apply. The Academy...


  • Midrand, South Africa Pragma Full time

    **Job Advert Summary**: At Pragma we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognised, valued and developed to support our company strategy. We encourage people with disabilities and from diverse backgrounds to apply. **Minimum...

  • Training Manager

    1 day ago


    Midrand, South Africa Dante Personnel Full time

    Gauteng, Midrand - R 20 000 - R 25 000 Monthly Basic Salary (Company Car, Fuel Card, Company Cellphone and Laptop) Retail Giant based in Midrand is looking for an experienced Training Manager to join their team **Minimum requirements**: - Matric is required - Bachelors degree in Human Resources, Business or a related field will be highly beneficial -...


  • Midrand, South Africa Construction Education & Training Authority Full time

    **JOB PURPOSE AND PROFILE** To provide administrative support to the Organisational Development & Talent Management unit to ensure the effective and efficient running of the office, provide superior service and to support the CETA in the execution of the overall strategy. **RESPONSIBILITIES**: - Prepare interview packs for the relevant position and...


  • Midrand, South Africa MiWay Full time

    Who are we? Under general supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents and maintaining records and files. Routines are generally prescribed and supervision is readily available. Minimum Qualification Required - Grade...

  • IT Support Trainer

    7 days ago


    Midrand, South Africa Advanced Projects and People Full time

    The main purpose of the role is to identify and monitor training needs in the Service Desk department, thereafter ensuring that continuous training is implemented. Managing the success of the training programs implemented. **Duties and Responsibilities** The IT Support Trainer will be required to execute the following duties and responsibilities, but not...


  • Midrand, South Africa Construction Education & Training Authority Full time

    **JOB PURPOSE AND PROFILE** To provide coordination and administrative support to the Demand and Contracts Management unit to ensure the effective and efficient coordination of tender and contract management efforts and the monitoring of project progress and implementation in support of the execution of the overall strategy. **RESPONSIBILITIES**: -...


  • Midrand, South Africa Construction Education & Training Authority Full time

    **JOB PURPOSE AND PROFILE** To ensure the development, enhancement, communication, reporting and oversight of the CETA’s Facilities Management strategy and framework and associated tools and processes, ensuring that these are supportive of the CETA strategy and mitigate business risks for the organisation. **RESPONSIBILITIES**: - Develop the Facilities...


  • Midrand, South Africa Independent HR Consultant Full time

    Training Academy AdministratorMy client in the Medical Legal Administration industry is looking for a Training Academy AdministratorTheir services include expert development, attorney and expert forums, medical legal report checks, and professional typists' up skilling and development.My client is ideally looking for individuals that have the following...


  • Midrand, South Africa Construction Education & Training Authority Full time

    **JOB PURPOSE AND PROFILE** To oversee and manage the Legal and Compliance unit of the CETA to ensure compliance to all relevant legislation and to proactively identify and manage potential risks and litigations. This include provision of ongoing support to executive management and staff on legal implications of contracts and transactions, with specific...


  • Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Programme Manager: School of Management Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Invigilators X5

    7 days ago


    Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Reporting Line Manager**: Senior Assessment Officer **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...


  • Midrand, South Africa Source and Select Full time

    **Are you ready to accelerate your career?** **Education and Experience**: With a minimum of two years' experience in the automotive industry at the Dealership or OEM level, along with expertise in Sales Management, you can take your career to new heights. Your exposure to Dealer networks and proven knowledge of effective sales and best practices will make...


  • Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Senior Results Co-ordinator **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...


  • Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Head: Student Experience **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Lead Trainer

    1 day ago


    Midrand, South Africa ALSTOM Full time

    **JOB TITLE & JOB CODE** **Job Title** (Job code): Lead Trainer **PURPOSE OF THE JOB** - As part of Alstom Training Department, the responsibility of the role is to provide and assist in managing training in a timely, quality and cost-effective manner. Work closely and in partnership with the Managers, and Trainers /Assessors to maintain a robust training...


  • Midrand, South Africa Construction Education & Training Authority Full time

    **Internship Job Profile** Interns will be exposed to the following functions, amongst the others: - Performing all functionary tasks for the unit at entry level. - Handle correspondence and enquiries relating to and maintain the units’ records and files. - Providing administrative support to the co-ordination of the units budgeting processes. - Assist...