Claims Assessing Administrator

2 weeks ago

Midrand, South Africa MiWay Full time

Who are we?
Under general supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents and maintaining records and files. Routines are generally prescribed and supervision is readily available. Minimum Qualification Required
- Grade 12/Standard 10/NQF 4

Minimum Experience Required
- Minimum 2 years short-term administrative insurance experience
- Minimum 2 Years short term motor claims experience

Key Deliverables include but not limited to
- Client & Customer Management : Handle queries from internal and external customers within set SLAs and in line with standard operating procedures.
- Request relevant documents from customers.
- Administration Ensure the document management process is managed within SLA and in accordance with the standard to the standard.
- Monitor outstanding salvage and the ensure correct status is applied to the various systems.
- Handle exceptions in accordance with the standard operating procedure and record the reason for exceptions.
- Appoint service providers in accordance with the standard operating procedures.
- Ensure salvage processes are performed in accordance with the standard operating procedure.
- Document and Data Management Request registration documents from customers and finance companies.
- Receive, file, document, and distribute registration documents to the salvage provider once received.
- Ensure accurate record-keeping during the salvage process.
- Data Collection & Analysis Collate and analyse information for management and financial reporting.
- Work Scheduling and Allocation Organize your own work schedule in order to get the job done.
- Supervise junior administrators and assign short-term tasks to others if necessary.
- Operational Compliance Develop a working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
- Personal Capability Building Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. customer requirements and surpass their expectations. Competencies Required
- Must be highly proficient in dealing with clients at all levels
- Excellent administrative skills
- Good communication skills
- Empathetic
- Strong Time Management
- Organised
- Professionalism
- Self-disciplined
- Self-motivated
- Self-Managed
- Analytical
- Desire to excel
- Problem solving skills and solution oriented
- Flexibility
- Ability to multi-task and cope with pressure
- Attention to detail
- Able to work flexible hours
- Customer focus
- Active listening skills
- Understands claims process and policy wording
- Administratively Efficient
- Team player Knowledge and Skills Processing transactions and conduct simple calculations Data collection and analysis Record keeping, filing and maintenance of databases Maintain work standards and quality verification Personal Attributes Plans and aligns - Contributing dependently Communicates effectively - Contributing dependently Action orientated - Contributing dependently Optimises work processes - Contributing dependently Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Being resilient - Contributing dependently Customer focus - Contributing dependently Collaborates - Contributing dependently Cultivates innovation - Contributing dependently Drives results - Contributing dependently Turnaround time
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

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