Fleet Managed Maintenance Contact Centre Team Leader

Description The Fleet Managed Maintenance Contact Centre Team Leader supervises a team to resolve queries and complete administration duties The incumbent ensures the team reaches target by monitoring individual performance on a constant basis and coaches the team to give constant real-time support in terms of query resolution The incumbent must be...

We are looking for seasoned Team Leaders to join our dynamic team in our inbound customer service and sales contact centre **Role Purpose** To manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and...

Job SummaryWe are seeking a skilled Fleet Managed Maintenance Contact Centre Consultant to join our team at FirstRand Bank Limited.Key ResponsibilitiesProvide technical advice and resolve customer queries as the maintenance subject matter expert.Facilitate the vehicle maintenance process and ensure customer service excellence.Contribute to cost efficiencies...

The Contact Centre Manager is responsible to **ensure a one-stop service for assigned clients and allocated Learners and to enhance the overall experience **of the customer. The Contact Centre Manager is responsible for **establishing strong business relationships** within Isonxperiences functions and to **improve customer service** to achieve the business...

We are seeking a number of experienced and tenured contact center team leaders. You will be leading a team of approximately 15 consultants completing lead generation for our Financial services tier-one clients. Job brief We are looking for a number of Team Leaders to support our acquisitions department. We are a high-impact, rapid-progression...

Job SummaryWe are seeking a skilled Fleet Managed Maintenance Contact Centre Consultant to join our team at FirstRand Bank Limited. As a key member of our maintenance team, you will be responsible for resolving customer queries and providing technical advice on vehicle maintenance processes.Key ResponsibilitiesContribute to cost efficiencies through...

Detail: Our client is looking for a passionate and experienced Team Leader who has worked in a Telesales environment to lead a team of inbound and outbound Contact Centre Agents. **Qualifications, Experience and Skills***: - Grade 12 and further studies in Management and Contact Centre - Minimum of 4 years Contact Centre Team Leader experience in Customer...

This role is a fulltime position with the responsibilities of assisting a team of approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, and Debt Management. **Overview and Requirements**: - 2 to 3 years Team Leader / Customer Service experience in a Call Centre -...

**Listing reference**: track_001141 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Fleet Control**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: **KEY DUTIES AND RESPONSIBILITES**: - **Fleet Operations Management** - o Develop...

**Outbound sales (Team leader)** Â The purpose of the Team Leader: Outbound Sales is to lead, supervise, coach and mentor high paced outbound Contact Centre Agents in conjunction with the Contact Centre objectives and as such establishing excellent and consistent standard of service and compliance from the Agents. The Team Leader will create an effective...

IT Team Leader - Data Centre - Randburg Responsible for designing, advertising and managing the physical Data Centre Infrastructure Minimum requirements: - IT Degree or Diploma - Experience and training in ITIL and CobIT - 5 years VMware experience - 3 years hardware storage experience - Managed a team of 3 for a minimum of 2years. - Willingness to travel...

The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time. Main Responsibilities...

The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time.   Main...

The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time. Main Responsibilities...

Minimum requirements: Grade 12 (Minimum requirement) Insurance / financial wellness background Team Leader / Customer Service and Experience (2-3 years) experience in a call centre A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management is highly advantageous Experience...

Minimum requirements: Grade 12 (Minimum requirement)Insurance / financial wellness backgroundTeam Leader / Customer Service and Experience (2-3 years) experience in a call centreA strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management is highly advantageous Experience doing...

Job Description Facilitates the vehicle maintenance process and ensures customer service excellence - Contribute to cost efficiencies through responsible utilisation of work related resources - Contribute to teamwork and inclusivity within own team - Identify and utilise opportunities to assess and improve own performance - Resolves customer queries and...

Minimum requirements: Grade 12 (Minimum requirement)Insurance / financial wellness backgroundTeam Leader / Customer Service and Experience (2-3 years) experience in a call centreA strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management is highly advantageous Experience doing...

The Agent is responsible to **effectively assist customers** with general and specific queries, handling complaints by providing a **consistent standard of service and compliance** and to troubleshoot problems relating to our service offering. The Agent is required to provide accurate information to the customer  by **speaking to customers and listening...

Job Description To lead the call centre team of agents by monitoring and driving the delivery of targets and ensuring customer satisfaction Responsible for a combination of sales and customer service including cross-selling to clients as well as nurturing the client relationship Must be knowledgeable on all aspects of the company products, processes and...