Fleet Managed Maintenance Contact Centre Team Leader

Job Description The Fleet Managed Maintenance Contact Centre Team Leader supervises a team to resolve queries and complete administration duties The incumbent ensures the team reaches target by monitoring individual performance on a constant basis and coaches the team to give constant real-time support in terms of query resolution The incumbent must be...

Job Description:The role of the Contact Centre Team Leader at iSON Xperiences is to oversee an inbound voice customer service team, ensuring quality service delivery aligned with Altron People Solutions' objectives. This position involves managing a team of approximately 20 agents and fostering their growth through continuous coaching and development.Main...

About the RoleThis is an exciting opportunity to join iSON Xperiences as a Senior Contact Centre Leader. The successful candidate will be responsible for leading a team of customer service agents, ensuring high-quality service delivery, and achieving business objectives.Job DescriptionThe Team Coach will lead an inbound voice/messaging customer services...

Job DescriptionThe Contact Centre Team Lead role at iSON Xperiences is a challenging and rewarding opportunity for an experienced professional to lead a team of customer service representatives. The successful candidate will have a proven track record in managing high-performing teams, driving quality improvements, and achieving exceptional customer...

The Contact Centre Manager is responsible to **ensure a one-stop service for assigned clients and allocated Learners and to enhance the overall experience **of the customer. The Contact Centre Manager is responsible for **establishing strong business relationships** within Isonxperiences functions and to **improve customer service** to achieve the business...

We are seeking a number of experienced and tenured contact center team leaders. You will be leading a team of approximately 15 consultants completing lead generation for our Financial services tier-one clients. Job brief We are looking for a number of Team Leaders to support our acquisitions department. We are a high-impact, rapid-progression...

Detail: Our client is looking for a passionate and experienced Team Leader who has worked in a Telesales environment to lead a team of inbound and outbound Contact Centre Agents. **Qualifications, Experience and Skills***: - Grade 12 and further studies in Management and Contact Centre - Minimum of 4 years Contact Centre Team Leader experience in Customer...

Job Title: Contact Centre ProfessionalAt iSON Xperiences, we are seeking a highly skilled Contact Centre Professional to join our team. As a Contact Centre Professional, you will be responsible for providing exceptional customer service and technical support to our clients.Main Responsibilities:Communicate with customers professionally and...

Job Title: Team LeaderWe are seeking a highly motivated Team Leader to join our dynamic team at Dante Personnel in Midrand. The ideal candidate will have a strong background in a call centre environment, with a focus on customer service and financial wellness.Key Responsibilities:Lead a team of customer service representatives in a call centre...

**Listing reference**: track_001141 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Fleet Control**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: **KEY DUTIES AND RESPONSIBILITES**: - **Fleet Operations Management** - o Develop...

This role is a fulltime position with the responsibilities of assisting a team of approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, and Debt Management. **Overview and Requirements**: - 2 to 3 years Team Leader / Customer Service experience in a Call Centre -...

About the RoleThe ideal candidate will lead an inbound voice/messaging customer services team, ensuring quality of service delivery in conjunction with Altron People Solutions' customer goals and objectives.Main ResponsibilitiesLead a team of 20+ agents and manage their performance through daily, weekly, and monthly coaching sessions.Maintain attendance and...

Job Description The Contact Centre Manager is responsible for ensuring quality service delivery within the contact centre environment to both external and internal customers using resources in the most efficient way possible Provides leadership, mentoring and coaching to team members Management skills are essential to manage and develop staff - Ensures...

Based in Randburg Shifts between 07:00 am- 21:00 pm Working from Monday to Monday including public holidays- 45 hours week schedule  OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end-to-end service. Main Responsibilities will include but will not be limited to : - Must be able to...

iSON Xperiences is a leading provider of customer experience solutions, and we are seeking a highly skilled Contact Centre Manager to join our team. In this role, you will be responsible for leading and managing a team of customer service representatives, ensuring that our clients receive exceptional service.The estimated salary for this position is KES...

The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time. Â Main...

Job Description Facilitates the vehicle maintenance process and ensures customer service excellence - Contribute to cost efficiencies through responsible utilisation of work related resources - Contribute to teamwork and inclusivity within own team - Identify and utilise opportunities to assess and improve own performance - Resolves customer queries and...

Job Description To lead the call centre team of agents by monitoring and driving the delivery of targets and ensuring customer satisfaction Responsible for a combination of sales and customer service including cross-selling to clients as well as nurturing the client relationship Must be knowledgeable on all aspects of the company products, processes and...

Minimum requirements: - Grade 12 (Minimum requirement) - Insurance / financial wellness background - Team Leader / Customer Service and Experience (2-3 years) experience in a call centre - A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management is highly advantageous -...

The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time.   Main...