Service Manager
5 months ago
About us, purpose, experience and qualifications
**about us**:
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
**purpose**:
- Responsible for activities associated with the identification prioritisation and resolution of reported problems.**experience and qualifications**:
- Related BComm Degree.
- 5-6 Years experience.**additional requirements**:
**responsibilities**:
- Drive significant growth and profitability in the context of cost management
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
- Achieve Retention by managing the service breakdown activities as listed in the Service Operations Plan
- Resolve all customer queries efficiently, and within agreed timelines.
- Prepare business communication that is of a professional standard
- Perform Internal Root Cause Analysis to present the Internal Root Cause Analysis to the relevant stakeholders and facilitate process to design and implement appropriate solutions to remedy the situation
- Comply with governance in terms of legislative and audit requirements
- Draft and implement frameworks, methodologies, guidelines and procedures to support Root cause analysis as a discipline in the business
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
- Manage own development to increase own competencies
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
-
Service Manager
5 months ago
Randburg, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...
-
Service Manager
5 months ago
Randburg, South Africa FirstRand Full timeJob Description Hello Future IT Service Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the...
-
Service Manager
5 months ago
Randburg, South Africa FirstRand Full timeJob Description Hello Future IT Service Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the...
-
IT Service Manager
3 weeks ago
Randburg, South Africa Pillango Placements Full timeBecome part of an innovative company with a reputation for breaking the mould and driving success in the healthcare industry by bringing on high-performing individuals with a positive, growth-oriented mindset to share in their ongoing achievements.Lead the implementation of IT Service Management (ITSM) processes and tools to improve IT service quality,...
-
Service Delivery Manager
2 months ago
Randburg, South Africa Absa Bank Limited Full timeEmpowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...
-
Service Delivery Manager
1 month ago
Randburg, South Africa 1001 Absa Bank Full timeTime left to apply: End Date: October 15, 2024 (3 days left to apply) Job Requisition ID: R-15968283 Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this...
-
Manager: IT Service Delivery
5 months ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001076 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:IT-Management**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: **KEY DUTIES AND RESPONSIBILITES**: *** **Contribute to and influence**: - o IT...
-
IT Service Delivery Manager
1 week ago
Randburg, Gauteng, South Africa Pillango Placements Full timeJob Title: IT Service ManagerBecome a key figure in an innovative company that is breaking the mould and driving success in the healthcare industry by bringing on high-performing individuals with a positive, growth-oriented mindset to be part of their ongoing achievements.Job Summary:Lead the implementation of IT Service Management (ITSM) processes and tools...
-
IT Service Delivery Manager
4 weeks ago
Randburg, Gauteng, South Africa Pillango Placements Full timeJob Title: IT Service Delivery ManagerAbout the Role:Pillango Placements is seeking an experienced IT Service Delivery Manager to join our team. As a key member of our IT department, you will be responsible for leading the implementation of IT Service Management (ITSM) processes and tools to improve IT service quality, efficiency, and alignment with business...
-
Service Contract Manager
2 months ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob SummaryWe are seeking a highly skilled Service Contract Administrator to join our team at iSON Xperiences. The successful candidate will be responsible for managing contracts, ensuring timely delivery of services, and maintaining strong relationships with internal and external stakeholders.Key ResponsibilitiesContract Management: Manage paperwork...
-
Service Contract Manager
4 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob SummaryWe are seeking a highly skilled Service Contract Administrator to join our team at iSON Xperiences. The successful candidate will be responsible for managing contracts, ensuring timely delivery of services, and maintaining strong relationships with internal and external stakeholders.Key ResponsibilitiesManage contracts, including paperwork and...
-
Senior Manager Service Delivery
3 months ago
Randburg, South Africa Absa Bank Limited Full timeEmpowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...
-
Digital Channels Service Manager
7 days ago
Randburg, South Africa Energy at Work Projects Full timeDigital Channels Service Managerre you passionate about driving exceptional digital service delivery? We're looking for an experienced Digital Channels Service Manager to lead our digital self-service environment, ensuring optimal system availability, integrity, and world-class customer experience.Key Responsibilities:Service Excellence: Ensure customers...
-
Digital Channels Service Manager
5 days ago
Randburg, South Africa Energy at Work Projects Full timeDigital Channels Service ManagerAre you passionate about driving exceptional digital service delivery? We're looking for an experienced Digital Channels Service Manager to lead our digital self-service environment, ensuring optimal system availability, integrity, and world-class customer experience.Key Responsibilities:Service Excellence: Ensure customers...
-
Technical Service Manager
5 months ago
Randburg, South Africa FirstRand Full timeJob Description To plan and ensure execution of the overall technical portfolio for multiple, large scale and high complex facilities To manage a team of technical specialists in the delivery of facilities management strategy - Compile reports that track progress and guide business to make informed decisions relating to building technical equipment -...
-
Customer Service Manager
5 months ago
Randburg, South Africa Uris Power Full timeCustomer Service Manager Required for tools and machinery business based in Randburg. They will be responsible for all repairs booked into the business, including liaising with suppliers, customers etc. This is an administrative post. **Requirements**: - Must have strong administrative experience - Highly Organized - fully computer literate - excel is a...
-
Account Manager
1 month ago
Randburg, Gauteng, South Africa Dananda Talent Full timeJob Title: Account Manager - Client ServicesWe are seeking an experienced Account Manager to join our team at Dananda Talent. As an Account Manager - Client Services, you will be responsible for managing existing business relationships and driving new business growth in the Public Sector and Private Sector.Key Responsibilities:Manage existing business...
-
Kza service Manager
5 months ago
Randburg, South Africa Krones Machinery Full time-Division Engineering Company Krones Southern Africa (Pty) Ltd Location Randburg, South Afrika Join as Professionals Worktime Full-time Krones Southern African is located in Northriding Johannesburg, and is a subsidiary of Krones AG in Neutrabling Germany, a major German company internationally recognised as the world leader in the design and manufacturing...
-
Kza service Manager
5 months ago
Randburg, South Africa Krones Southern Africa (Pty) Ltd Full timeDivision - Engineering - Company - Krones Southern Africa (Pty) Ltd - Location - Randburg, South Afrika - Join as - Professionals - Worktime - Full-time Krones Southern African is located in Northriding Johannesburg, and is a subsidiary of Krones AG in Neutrabling Germany, a major German company internationally recognised as the world leader in the design...
-
Manager Outsourced Managed Services
5 months ago
Randburg, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...