Restaurant Floor Manager

4 months ago


Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

Join a nationwide franchose at this mid level role and carve a long career of upward career mobility
- Assisting the General Manager in training and developing management and staff.
- Schedules some or all front of house departments.
- Submits and verifies payroll for front of the house staff.
- Develops training documents, menu descriptions and service documents for front of house staff.
- Discuss hiring needs with General Manager and Human Resources and assists in the interviewing and hiring process.
- Coordinate interviews with applicants as necessary.
- On boards and creates training programs for new hires.
- Prepare daily and seasonal staff training classes.
- Design and implement new tools and procedures to improve service as necessary.
- Lead pre-shifts daily to make sure staff is aware of all company-wide news, HR updates, and restaurant menu additions.
- Handle all guest relations issues when guests call ie. chargebacks, staff issues, lost items, etc.
- Ensure that all health department standards are being upheld daily.
- Has awareness and understanding of the restaurant P&L and understands how to positively impact labor and operating costs.
- Ensures a high level of guest satisfaction and cultivates return business.
- Develops and upholds restaurant standard operating procedures.
- Meets guests and develops relationships to manage the restaurant from a promotional angle.
- Develops and upholds restaurant standard operating procedures.



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