Floor Manager
5 months ago
**Restaurant Manager**
**Job brief**
We are looking for a Restaurant Floor Manager to motivate our staff to provide excellent customer service.
To be successful in this role, you’ll need management skills and experience in both the front and back of the house. We want you to know how to oversee the dining room, check in with customers and balance seating capacity.
We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
**Responsibilities**
- Coordinate daily Front of House operations
- Deliver superior service and maximise customer satisfaction
- Respond efficiently and accurately to customer complaints
- Supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
**Requirements and skills**
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and waiters
- Familiarity with restaurant management software
- Strong leadership, motivational and people skills
**Remuneration**
**Job Types**: Full-time, Part-time
**Salary**: R8,000.00 - R17,000.00 per month
Ability to Commute:
- Stellenbosch, Western Cape (required)
Ability to Relocate:
- Stellenbosch, Western Cape: Relocate before starting work (required)
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