Customer Engagement Agent

2 weeks ago

Randburg, South Africa Tracker South Africa Full time

**Listing reference**: track_001128

**Listing status**: Online

**Position summary**:
**Industry**:Telecommunication Services**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**:
Tracker requires the services of a Customer Engagement Agent in the Customer Service department based at Tracker Head Office in Johannesburg.

**Job description**:

- The incumbent is expected to be a one-stop call resolution employee by answering incoming calls and resolving queries received from Tracker Clients according to the relevant
- SOP and company standards.
- Contribute towards maintaining a departmental Abandonment Rate and Service Level according to the company standards.
- Accurate capturing of data and updating of client information while speaking with the client.
- Ensure that Customer Service standards are maintained in a highly pressurized environment.
- Meet targets as per Key Performance Agreement.
- Follow up on client’s outstanding queries.
- Accurate record keeping of statistics as per stipulated guidelines.
- Effective utilization of the post call service rating system
- Ability to interpret the financial system and assist clients with basic financial and legal queries.
- Contribute to effective retentions of customers through excellent query resolution. Show tolerance and patience in understanding customer complaints, and ability to positively
- turnaround the call.
- Post installation testing and unit related investigations. First line technical support for Tracker units.
- Distribution of Skytrax Service Requests after in-depth investigation and analysis was done on possible cause of problem.
- Adherence to schedules as determined on the Telephony system.
- Ensuring that electronic communication received within the Customer Service Division is handled efficiently in line with SLA’s and standards.
- Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient service within the Customer Service division.

**Minimum requirements**:

- Matric
- Minimum of 3-4 years Call Centre experience, of which 1 year dealing with a variety of queries and complaints in Inbound and Outbound.
- Tertiary qualification will be an advantage.
- Technical, Financial and Credit Control background would be an added advantage.
- A passion for customer service and a professional attitude at all times.
- Knowledge of Tracker products and systems would be an added advantage.
- The ability to cope with a constant changing and pressurised environment.
- The ability to work in an environment where multi-skilling is required.
- The incumbent should have excellent interpersonal skills and the ability to pay attention to details.

  • Customer Service Agent

    6 days ago

    Randburg, South Africa Afrizan People Intelligence Full time

    Are you a recent graduate and are looking to gain career enhancing experience with one of the biggest Multimedia Companies? Then this opportunity might be for you. We are currently recruiting for our client in the Multimedia space for a Customer Service - Call Centre Agent for a 6-month contract. - Recently completed a tertiary qualification - Fully...

  • Customer Service Agent

    1 week ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001130 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: Tracker requires the Services of the Customer Service Agents in the TRM Department based in...

  • Sassa - Customer Service Agents (Dl)

    1 week ago

    Randburg, South Africa iSON Xperiences Full time

    **Customer Service Fixed Term Contract Position** **2Â **months contract**Â based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be...

  • Sassa - Customer Service Agents (Dl)

    3 days ago

    Randburg, South Africa iSON Xperiences Full time

    **Customer Service Fixed Term Contract Position** **2-month** Contracts based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be...

  • Sassa - Customer Service Agents (Dl)

    2 weeks ago

    Randburg, South Africa iSON Xperiences Full time

    **Customer Service Fixed Term Contract Position** **2-month** Contract based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be...

  • Customer Service Agent

    2 weeks ago

    Randburg, South Africa iSON Xperiences Full time

    **Job Title**:Investor Line Agent**                               Â** **Melrose Arch/Randburg** **6 month Fixed term contract            ;                   Â**  **Job Purpose**: **Job Objectives**: - Provide clients with...

  • SASSA - Customer Service Agents (DL)

    Found in: Whatjobs ZA C2 - 6 days ago

    Randburg, South Africa iSON Xperiences Full time

    Customer Service F Contract Position 3 year  Contracts based in Randburg To Start ASAP - Looking for Afrikaans Call Centre Agents  Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that...

  • SASSA - Customer Service Agents (DL)

    Found in: Adzuna ZA B C2 - 2 weeks ago

    Randburg, South Africa Adzuna ZA B C2 Full time

    Customer Service Fixed Term Contract Position Contract based in RandburgTo Start ASAPMain Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct...

  • SASSA - Customer Service Agents (DL)

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Randburg, South Africa iSON Xperiences Full time

    Customer Service Fixed Term Contract Position Contract based in RandburgTo Start ASAPMain Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct...

  • SASSA - Customer Service Agents (DL)

    Found in: Whatjobs ZA C2 - 6 days ago

    Randburg, South Africa iSON Xperiences Full time

    Customer Service Fixed Term Contract Position Contract based in Randburg To Start ASAP Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to...

  • Sales Agent/ Consultant

    3 days ago

    Randburg, South Africa IconAf Full time

    **JOB SUMMARY** The Sales Agent at is **responsible for initiating and managing relationships with customers, serving** customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily tasks. **Responsibilities & Duties** The responsibility of the Sales Agent/Consultant is to convert leads to sales,...

  • Call Centre Agent

    3 days ago

    Randburg, South Africa Icon AF Full time

    Job Description/Specification Sales Agent/ Lead Generation **Job Title**: Sales Agent/ Lead Generation **JOB SUMMARY** The Sales Agent is **responsible for initiating and managing relationships with customers, serving** customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily...

  • Inbound Resolutions Agent

    1 week ago

    Randburg, South Africa Shapiro Shaik Defries & Associates Full time

    INBOUND RESOLUTIONS AGENT Randburg, Johannesburg **Salary**: Basic + Uncapped Commission **JOB PURPOSE**: To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures. **QUALIFICATION & EXPERIENCE REQUIRED**: **Minimum...

  • Customer Support Agent

    3 days ago

    Randburg, South Africa RJPersonnel Full time

    2years - Ensure customer satisfaction and always provide professional customer support. - Maintain a positive and empathetic attitude toward customers at all times responding promptly to customer inquiries and requesting delivery schedules. - Monthly Consumable Deliveries / Suspensions - Acknowledging and resolving customer complaints on service-related...

  • Agent: Customer Experience

    3 days ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001056 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: - Accurate capturing of data and updating of customer information...

  • Call Centre Agent

    6 days ago

    Randburg, South Africa i-Talk Financial Services Full time

    **Call Centre Agents Required** **Requirements**: - Matric OR Grade 11 Term 4 report - Computer Literate - Well Spoken - Outbound sales experience will be an advantage - Contributing to and driving sales by effectively calling clients. - Achieving sales targets - Ensuring your product knowledge is passed on to clients. - Responsible for processing all...

  • Outbound Sales

    2 weeks ago

    Randburg, South Africa iSON Xperiences Full time

    **Outbound Sales Agent** **Based in Randburg** **Basic and Commission** Â **Main purpose of the job**: The successful applicant will be responsible for meeting and exceeding monthly sales targets through inbound and outbound telephonic selling and will be required to actively sell short-term insurance within a pressurized environment. Key...

  • Samsung Promotions Agent

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Randburg, South Africa iSON Xperiences Full time

    Fixed Term Contract PositionBased in RandburgTo Start ASAPMain Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.Main...

  • Momentum Insurance

    1 week ago

    Randburg, South Africa iSON Xperiences Full time

    **Claims agent : Agent** **Based in Randburg** **Remuneration : Basic**  **Main purpose of the job**: The successful applicant will be responsible for meeting and exceeding daily and monthly targets through inbound calls while capturing claims. The applicant will be responsible to accurately capture events surrounding a motor and non-motor insurance...

  • Sanlam Outbound Sales

    2 weeks ago

    Randburg, South Africa iSON Xperiences Full time

    **Outbound Sales Agent** **Based in Randburg** **Basic and Commission** Â **Main purpose of the job**: The successful applicant will be responsible for meeting and exceeding monthly sales targets through inbound and outbound telephonic selling and will be required to actively sell insurance within a pressurized environment. **Key...