Customer Service Agent
2 weeks ago
**Listing reference**: track_001130
**Listing status**: Online
**Position summary**:
**Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**:
Tracker requires the Services of the Customer Service Agents in the TRM Department based in Head Office.
**Job description**:
**Primary Responsibilities**:
***
- To assist with all Customer Care & Special Projects as required (e.g., data capturing, verification, lead fulfillment, tele sales, queries and complaints etc.).
- To handle all inbound and outbound calls related to Customer Care & Special Projects.
- To provide assistance/information to dealers / customers relating to:
- Ø Warranty and service plan queries;
- Ø Marketing-related queries;
- Ø Customer care queries;
- Ø General product queries;
- Ø General service-related queries.
- To remain abreast of the latest products, launches, campaigns, etc. at all times.
- To maintain a high level of telephone etiquette at all times.
- To log all information on the relevant software programme.
- To ensure a high standard of detailed information regarding information logged.
- To maintain a high level of accuracy at all times.
- To follow up with customers and all other involved parties timeously.
- To ensure customer satisfaction at all times, as far as possible, relating to the issue at hand.
- To liaise with the relevant specialists in situations where specialised information is required in order to assist customers.
- To refer escalated cases to the Account Manager and/or Supervisor for decision making, when required.
- To be proactive regarding the handling of Customer Care & Special Projects.
- To ensure the timeous resolution of cases, queries, verifications, sales, etc.
- To liaise/mediate with the relevant Motor Manufacturers and/or Dealers and/or other Companies on behalf of customers, when required.
- To reach a quality rating of 85% for case management and 85% for call quality, as per the SLA.
- To ensure that not more than 3% of calls are abandoned, as per the SLA.
- To ensure that all SLA contractual obligations are met.
- To reach a productivity level of 85%.
- To plan and prioritise tasks on hand.
- To assist with any ad hoc duties as requested by the Account Manager and/or Supervisor.
- To adhere to all Company / client policies, procedures and processes.
- To uphold the image and credibility of the Company / client.
- To provide a staffing solution to the Client.
**Challengers**:
- To obtain as much product and technical knowledge as possible in order to effectively liaise with customers.
- To have a thorough knowledge of the call centre and motor industries.
- To build and maintain solid relationships across all areas of the business which will assist in being successful in the specified areas of work.
- To remain abreast of all new developments within the organisation and the motor industry.
**Minimum requirements**:
**Qualifications & Experience**:
- A minimum of Matric (Grade 12).
- Two year’s in
- and outbound call centre experience.
- Motor industry experience.
- Customer service experience.
**Competencies**:
- Knowledge and understanding of the motor and communications industries.
- A high level of knowledge relating to products and processes within the organisation.
- A high level of telephone etiquette in both English and Afrikaans.
- Highly developed interpersonal skills.
- Cognitive and behavioural skills regarding problem solving, reasoning, creativity, flexibility and the insight into the uniqueness of all individuals.
- Consistency and perseverance.
- The ability to engage in accelerated learning integrity.
- A high level of facilitation skills and the ability to multi-task.
- The ability to function at various levels within the business/organisation.
- Excellent communication, listening and writing skills.
- Excellent conversation skills and the ability to mix/socialise with people easily.
- The ability to pay attention to detail.
- Assertiveness and negotiation skills.
- Leadership qualities/skills and empathy skills.
- Computer literacy and a high typing speed.
- The desire for customer satisfaction.
- The ability to handle difficult customers.
- The ability to handle high levels of stress and to demonstrate a sense of urgency, without supervision.
- The ability to operate independently as well as a team player.
- To be self-driven and motivated and to demonstrate initiative and a high energy level.
-
Sassa - Customer Service Agents (Dl)
6 days ago
Randburg, South Africa iSON Xperiences Full time**Customer Service Fixed Term Contract Position** **2-month** Contracts based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be...
-
Sassa - Customer Service Agents (Dl)
3 weeks ago
Randburg, South Africa iSON Xperiences Full time**Customer Service Fixed Term Contract Position** **2-month** Contract based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be...
-
Customer Service Agent
3 weeks ago
Randburg, South Africa iSON Xperiences Full time**Job Title**:Investor Line Agent**                               Â** **Melrose Arch/Randburg** **6 month Fixed term contract            ;                   Â**  **Job Purpose**: **Job Objectives**: - Provide clients with...
-
SASSA - Customer Service Agents (DL)
Found in: Whatjobs ZA C2 - 1 week ago
Randburg, South Africa iSON Xperiences Full timeCustomer Service F Contract Position 3 year Contracts based in Randburg To Start ASAP - Looking for Afrikaans Call Centre Agents Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that...
-
SASSA - Customer Service Agents (DL)
Found in: Talent ZA 2A C2 - 3 weeks ago
Randburg, South Africa iSON Xperiences Full timeCustomer Service Fixed Term Contract Position Contract based in RandburgTo Start ASAPMain Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct...
-
SASSA - Customer Service Agents (DL)
Found in: Adzuna ZA B C2 - 2 weeks ago
Randburg, South Africa Adzuna ZA B C2 Full timeCustomer Service Fixed Term Contract Position Contract based in RandburgTo Start ASAPMain Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct...
-
SASSA - Customer Service Agents (DL)
Found in: Whatjobs ZA C2 - 1 week ago
Randburg, South Africa iSON Xperiences Full timeCustomer Service Fixed Term Contract Position Contract based in Randburg To Start ASAP Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to...
-
Customer Engagement Agent
2 days ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001179 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a Customer Engagement Agent in the Customer...
-
Customer Engagement Agent
2 days ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001178 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Fixed Term Contract**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a Customer Engagement Agent in the...
-
Internet Service Provicer Support Desk Agent
7 days ago
Randburg, South Africa Web Squad Connect Full timeThe Support Agent must act as the first level client support of the ISP. The Support Agent is the point of contact for customers with queries about orders and any other queries received after a sale was made (after sales support). Must be a good communicator, working with other departments that are responsible for fulfilling orders or providing service to...
-
Customer Support Agent
6 days ago
Randburg, South Africa RJPersonnel Full time2years - Ensure customer satisfaction and always provide professional customer support. - Maintain a positive and empathetic attitude toward customers at all times responding promptly to customer inquiries and requesting delivery schedules. - Monthly Consumable Deliveries / Suspensions - Acknowledging and resolving customer complaints on service-related...
-
Agent: Customer Experience
6 days ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001056 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: - Accurate capturing of data and updating of customer information...
-
Customer Service Administrator
2 days ago
Randburg, South Africa M&M Staffing Solutions Full time**PURPOSE** Support the customer service department of client and/or clients by, amongst others, receiving, managing, and distributing queries to the correct recipient. **KEY RESPONSIBILITIES** - Receiving, managing, and distributing the correspondence and communications received from clients. - All administrative and data capturing tasks relating to the...
-
Customer Service Administrator
6 days ago
Randburg, South Africa Uris Power Full timeCustomer Service Administrator Required for tools and machinery business based in Randburg. They will be responsible for all repairs booked into the business, including liaising with suppliers, customers etc. This is an administrative post. Lots of paperwork. **Requirements**: - Must have strong administrative experience - Highly Organized - Service...
-
Customer Service Coordinator
Found in: Talent ZA 2A C2 - 3 weeks ago
Randburg, South Africa TalentCru Full timeThe Service Coordinator plays a pivotal role in ensuring the smooth operation of our service department. This position involves managing a team of 8 Service Technicians located in Durban, Gqeberha, and Cape Town. The successful candidate will possess excellent communication skills, as they will be responsible for engaging with customers and coordinating...
-
Customer Service Coordinator
Found in: Whatjobs ZA C2 - 1 week ago
Randburg, South Africa TalentCru Full timeThe Service Coordinator plays a pivotal role in ensuring the smooth operation of our service department. This position involves managing a team of 8 Service Technicians located in Durban, Gqeberha, and Cape Town. The successful candidate will possess excellent communication skills, as they will be responsible for engaging with customers and coordinating...
-
International Call Centre Agents
2 days ago
Randburg, South Africa MyCalling Full timeLooking for a job to challenge your excellent customer service skills? Look no further.. Calling all Customer Service Agents for an International Company which is a broadcasting and cable television giant. We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international...
-
Sales Agent/ Consultant
6 days ago
Randburg, South Africa IconAf Full time**JOB SUMMARY** The Sales Agent at is **responsible for initiating and managing relationships with customers, serving** customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily tasks. **Responsibilities & Duties** The responsibility of the Sales Agent/Consultant is to convert leads to sales,...
-
Customer Service Consultants
Found in: Talent ZA 2A C2 - 3 weeks ago
Randburg, South Africa Top Notch Auto Solutions (PTY) LTD. Full timeAre you ready to embark on an exciting journey in the dynamic world of sales and marketing? A highly successful and reputable Sales and Marketing Company, nestled in the heart of Johannesburg in Randburg, is seeking individuals to join us as Customer Service Consultants!We're on the lookout for driven, resilient, and dedicated individuals with a "can do"...
-
Customer Service Consultants
Found in: Whatjobs ZA C2 - 3 weeks ago
Randburg, South Africa Top Notch Auto Solutions (PTY) LTD. Full timeAre you ready to embark on an exciting journey in the dynamic world of sales and marketing? A highly successful and reputable Sales and Marketing Company, nestled in the heart of Johannesburg in Randburg, is seeking individuals to join us as Customer Service Consultants! We're on the lookout for driven, resilient, and dedicated individuals with a "can do"...