Snr Customer Value Proposition Manager
5 days ago
**Snr Customer Value Proposition Manager**
Great career opportunity with innovative and growing bank. Pivotal role to lead the development and commercialisation of the Customer Value Propositions (CVP) for Business banking. Drive initiatives and activities to improve customer experience and profitability of the business. Develop CVP’s for array of customised financial solutions. Be instrumental in enhancing the packaging and delivery of lending and transactional solutions.
**Main Responsibilities**:
- Manage the Customer Value Propositions for Business Banking
- Ensure Customers meet the segmentation criteria.
- Develop and implement CVP’s for Payments solutions, Transactional banking products.
- Play integral part to increase revenue and payment volumes.
- Pivotal role to analyse the Customer Value Chain.
- Gain a good understanding of industry, customer segments and identify opportunities.
- Provide guidance on how to promote, sell and structure customised solutions.
- Implement sales best practices for Value propositions, in collaboration with Sales channels.
- Sources information around key trends and/or changes in the industries.
- Proactively liaise with stakeholders such as Credit, Finance, Marketing, Product specialists and other business partners.
- Ensure customer service expectations are met.
- Formulate and implement retention strategy and initiatives.
- Assess CVP portfolio profitability, pricing, reporting, compliance etc.
- Ensure effective customer on-boarding process.
- Provide guidance on customisation of Credit loan facilities, parameters and qualifying criteria for each CVPs.
- Maintain relationships with key industry bodies and associations.
- Provide insights on strategic product and business development opportunities.
- Develop and execute CVP Marketing plans, Sales collateral + campaigns, Product launches, in partnership with relevant business units.
- Lead innovative digital transformation projects for SME, large and complex segments.
- Other key duties, which will discussed at interview stage.
**Qualification and Experience**:
- Business degree ess. Hons / Masters advantageous.
- Proven track record of delivering Customer Value Propositions in Business Banking.
**Should you be interested in the role**:
- Please submit your CV via the link. You will be directed to our database, Ditto.
- For queries, please contact Bev at SET on 082 495 8595.
- Looking forward to hearing from you.
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