Strategic Customer Partnership Manager

4 days ago


Johannesburg, Gauteng, South Africa Pnet Full time
About the Department

A dynamic team passionate about ensuring our products and services come to life within our customers' businesses. They are committed to showing our customers real value and return on their investment.

The Customer Success team plays a pivotal role in customer retention, satisfaction, and building long-term relationships. From ensuring a smooth customer onboarding to educating them on how our solution can benefit their employee value proposition, this team always goes beyond.

Duties & Responsibilities
  • Develop and implement account strategies and consumption plans that drive customer outcomes.
  • Build trusted relationships with customers to support value-based consumption focused activities.
  • Monitor SLA performance and maintain a high level of customer satisfaction.
  • Engage with STST as well as relevant subsidiary organizations to leverage expertise as needed.
  • Leverage data & tools to track and manage targeted adoption and consumption activities.
  • Act as point of escalation for customers' account issues.
  • Contribute to a library of success plays and best practices to further grow Pnet's ability to drive customer success.
  • Engage with customers to do regular value realization assessments and advise on optimal utilization of their investment.


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